Customer Service Representative (Galician-speaking) - Remote AV01

Concentrix Spain Business Process Outsourcing S.L.U.; United States; Remote; USD 20,000 - 25,000; Full time

Benefits offered by this job

Remote work

Permanent contract

Full-time 39 hours/week

Training and development

Job summary

Concentrix Spain Business Process Outsourcing S.L.U. is hiring a Galician-speaking Customer Service Representative to work remotely in Spain. You will assist customers with devices and services, troubleshoot issues, and guide users step-by-step while maintaining high quality interactions.

You should be fluent in Galician and Spanish, with English at B1/B2. This full-time role offers 39 hours per week, a permanent contract, and comprehensive training to help you excel.

Qualifications

• Native or bilingual Spanish and Galician proficiency.
• English proficiency at B1/B2 level.
• High school diploma or equivalent.
• Strong communication and customer service skills.
• Basic computer and digital device knowledge.

Responsibilities

• Assist customers through assigned communication channels.
• Identify needs, troubleshoot basic technical issues, provide step-by-step guidance.
• Explain technical information clearly and professionally.
• Manage interactions using internal systems and follow procedures.
• Handle concerns with empathy and elevate complex cases when needed.
• Maintain records and meet quality, satisfaction, and productivity targets.

Skills

Spanish language proficiency

Galician language proficiency

English proficiency B1/B2

Communication skills

Customer service

Problem solving

Typing skills

Attention to detail

Calm under pressure

Flexibility for shifts/weekends/hols

Education

High school diploma or equivalent

Job description

Job Title:

Customer Service Representative (Galician-speaking) - Remote AV01

Job Description

Love technology? Enjoy helping people?

Work remotely and turn your skills into your next career opportunity!

Are you the person everyone turns to when they need help with their devices? Do you enjoy solving problems and making technology easier for others? Then this opportunity could be for you!

Join our team as a Customer Service Advisor and help customers get the most out of their devices and services, all while working remotely.

What will you do?

• -Assist customers through the assigned communication channels.
• -Identify customer needs, troubleshoot basic technical issues, and provide step-by-step guidance.
• -Explain technical information clearly and professionally.
• -Manage customer interactions using internal systems and follow established procedures.
• -Handle concerns with empathy, resolve issues, and elevate complex cases when necessary.
• -Maintain accurate records and meet quality, customer satisfaction, and productivity targets.

What are we looking for?

• - Native or bilingual Spanish proficiency + Galician
• - English proficiency at B1/B2 level
• - High school diploma or equivalent
• - Minimum age of 18 and legal documentation to work in Spain.
• - Strong communication, customer service, and problem-solving skills
• - Basic technical knowledge and confidence using computers and digital devices.
• - Good typing skills, attention to detail, and the ability to remain calm under pressure
• - Flexibility to work shifts, weekends, and holidays as required.

What do we offer?

• - 100% remote work, so you can work from home
• - Permanent contract
• - Full time 39 hours/week Monday to Friday from 9:00 to 18:00
• - Salary package of 19976,99 euros gross/year + Bonus 1.200 gross/year
• - Full paid training about the company and the project you will be working on
• - Career development program and specialized courses

Ready to take the next step?

Location:

ESP Work-at-Home

Language Requirements:

Galician (Required)

Time Type:

Full time