Customer Service Representative (Galician-speaking) AV01

CNX; United States; Remote; USD 20,000 - 25,000; Full time

Job summary

CNX is seeking a Customer Service Representative (Galician-speaking) for remote work. You will assist customers, troubleshoot basic tech issues, and guide users through steps to maximize device usage.

Requirements include Galician proficiency, Spanish and English basics, high school diploma, and the ability to work 39 hours/week with flexibility for shifts. Full training and career development are provided.

Qualifications

• Galician language required, native or bilingual level.
• Spanish proficiency and English at B1/B2 level.
• High school diploma or equivalent.

Responsibilities

• Assist customers through assigned channels.
• Identify needs, troubleshoot basic issues, provide step-by-step guidance.
• Explain technical information clearly and professionally.
• Manage interactions using internal systems and procedures.
• Handle concerns with empathy and resolve issues.
• Maintain records and meet quality and productivity targets.

Skills

Galician speaking

Spanish language

English (B1/B2)

Customer service

Troubleshooting

Communication

Problem solving

Typing skills

Education

High school diploma

Tools

CRM systems

Computer basics

Job description

Job Title: Customer Service Representative (Galician-speaking) - Remote AV01

Любите технологии? Наслаждаетесь помощью людям? Поработайте удаленно и превратите свои навыки в следующую карьерную возможность! Вы тот человек, к которому все обращаются, когда им нужна помощь с их устройствами? Вы любите решать проблемы и делать технологии проще для других? Тогда, возможно, данная возможность подходит вам! Присоединяйтесь к нам в качестве Кассового представителя и помогайте клиентам получать максимум из их устройств и услуг, работая удаленно.

Задачи

• Assist customers through the assigned communication channels.
• Identify customer needs, troubleshoot basic technical issues, and provide step-by-step guidance.
• Explain technical information clearly and professionally.
• Manage customer interactions using internal systems and follow established procedures.
• Handle concerns with empathy, resolve issues, and escape complex cases when necessary.
• Maintain accurate records and meet quality, customer satisfaction, and productivity targets.

What are we looking for?

• Native or bilingual Spanish proficiency + Galician English proficiency at B1/B2 level
• High school diploma or equivalent
• Minimum age of 18 and legal documentation to work in Spain
• Strong communication, customer service, and problem-solving skills
• Basic technical knowledge and confidence using computers and digital devices
• Good typing skills, attention to detail, and the ability to remain calm under pressure
• Flexibility to work shifts, weekends, and holidays as required.

Требования

Galician (Required) Time Type: Full time

Условия

• 100% remote work, so you can work from home
• Permanent contract
• Full time 39 hours/week Monday to Friday from 9:00 to 18:00
• Salary package of 19976,99 euros gross/year + Bonus 1.200 gross/year
• Full paid training about the company and the project you will be working on
• Career development program and specialized courses

Location: ESP Work-at-Home