Remote FSM Technical Analyst (Utilities)

Procom; California; A distancia; USD 110.000 - 150.000; Jornada completa

Descripción de la vacante

Procom is seeking an experienced Technical Analyst to support a complex Field Service Management (FSM) platform implementation for a utilities client. This remote role requires travel for meetings and workshops, translating business needs into technical specifications, supporting configuration, and delivering a thoroughly tested solution.

You will collaborate with a cross-functional delivery team—Technical Project Manager, Solution Architect, Product Developers, and Product Solution

Formación

• 7+ years in technical analysis for enterprise software implementations.
• Hands-on FSM/workforce management experience preferred.
• Strong knowledge of APIs, data mapping, and ETL concepts.
• Excellent written and verbal communication across technical and business stakeholders.

Responsabilidades

• Analyze and document detailed technical and functional requirements for the FSM implementation.
• Translate business requirements into technical specifications, configuration workbooks, user stories, and functional design documents.
• Support configuration of the FSM platform (scheduling rules, work order types, service territories, mobile workflows, dispatch logic).
• Lead or support SIT/UAT and regression cycles, and manage defects with the development team.
• Ensure traceability between requirements, configuration, and test coverage.

Conocimientos

Technical analysis

Requirements analysis

Systems integration

SQL

Agile methodologies

Stakeholder communication

Educación

Bachelor's degree in CS/IT/Engineering

MBA or Master’s preferred

Herramientas

Jira

Azure DevOps

ServiceNow

Descripción del empleo

Procom is seeking an experienced Technical Analyst to support a complex Field Service Management (FSM) platform implementation for a utilities client. This remote role requires travel for meetings and workshops, translating business needs into technical specifications, supporting configuration, and delivering a thoroughly tested solution.

You will collaborate with a cross-functional delivery team—Technical Project Manager, Solution Architect, Product Developers, and Product Solution