Remote FSM Implementation Analyst — Utilities

Remote Jobs; San Francisco (CA); A distancia; USD 120.000 - 160.000; Jornada completa

Descripción de la vacante

Remote Jobs is seeking an experienced Technical Analyst to support a complex FSM platform implementation for a utilities client. The role translates business needs into technical specifications, supports configuration, and ensures quality delivery through testing and hypercare.

You will collaborate with a cross-functional team including the Technical Project Manager, Solution Architect, Product Developers, and Product Solution Architects to design and validate integrations and data mappings.

Formación

• 7+ years as a Technical Analyst or similar in enterprise software implementations.
• Hands-on experience implementing or supporting FSM or workforce management platforms (e.g., Salesforce Field Service, ServiceMax, IFS FSM, Oracle FSC, ClickSoftware).
• Utilities industry experience strongly preferred, especially field operations, mobile workforce, or asset management systems.
• Full implementation lifecycle experience: requirements, design, configuration/build, testing, deployment, and hypercare.
• Experience in a consulting or systems integrator environment on client-facing engagements.
• Strong analytical and problem-solving skills; ability to translate complex needs into technical solutions.
• Solid understanding of integration concepts (APIs, middleware, data mapping/ETL).
• Working knowledge of relational databases and SQL for analysis, validation, and troubleshooting.
• Familiarity with Agile and traditional delivery methodologies (Scrum, SAFe, Waterfall).
• Experience with requirements and defect tracking tools (Jira, Azure DevOps, ServiceNow).
• Strong written and verbal communication across technical and business stakeholders.
• Detail-oriented with strong documentation discipline and testing rigor.
• Ability to travel to client sites domestically and internationally.

Responsabilidades

• Analyze and document detailed technical and functional requirements for FSM implementations, collaborating with stakeholders and the Solution Architect.
• Translate requirements into technical specifications, configuration workbooks, user stories, and functional designs.
• Conduct gap analysis between FSM capabilities and client needs.
• Support design documents, data mapping specs, and integration requirements.

Conocimientos

Analytical thinking

Communication

Problem solving

APIs

SQL

Agile

Documentation

Travel readiness

Educación

Bachelor's degree in Computer Science, Information Technology, Engineering, or related field

MBA or Master’s degree preferred

Herramientas

Salesforce Field Service

ServiceMax

IFS Field Service Management

Oracle Field Service Cloud

ClickSoftware

Jira

Azure DevOps

ServiceNow

Descripción del empleo

Remote Jobs is seeking an experienced Technical Analyst to support a complex FSM platform implementation for a utilities client. The role translates business needs into technical specifications, supports configuration, and ensures quality delivery through testing and hypercare.

You will collaborate with a cross-functional team including the Technical Project Manager, Solution Architect, Product Developers, and Product Solution Architects to design and validate integrations and data mappings.