Technical Analyst

Procom; California; Remote; USD 110,000 - 150,000; Full time

Job summary

Procom is seeking an experienced Technical Analyst to support a complex Field Service Management (FSM) platform implementation for a utilities client. This remote role requires travel for meetings and workshops, translating business needs into technical specifications, supporting configuration, and delivering a thoroughly tested solution.

You will collaborate with a cross-functional delivery team—Technical Project Manager, Solution Architect, Product Developers, and Product Solution

Qualifications

• 7+ years in technical analysis for enterprise software implementations.
• Hands-on FSM/workforce management experience preferred.
• Strong knowledge of APIs, data mapping, and ETL concepts.
• Excellent written and verbal communication across technical and business stakeholders.

Responsibilities

• Analyze and document detailed technical and functional requirements for the FSM implementation.
• Translate business requirements into technical specifications, configuration workbooks, user stories, and functional design documents.
• Support configuration of the FSM platform (scheduling rules, work order types, service territories, mobile workflows, dispatch logic).
• Lead or support SIT/UAT and regression cycles, and manage defects with the development team.
• Ensure traceability between requirements, configuration, and test coverage.

Skills

Technical analysis

Requirements analysis

Systems integration

SQL

Agile methodologies

Stakeholder communication

Education

Bachelor's degree in CS/IT/Engineering

MBA or Master’s preferred

Tools

Jira

Azure DevOps

ServiceNow

Job description

Job Title: Technical AnalystLocation: Remote (with travel cadence for meetings and workshops)Position OverviewWe are seeking an experienced Technical Analyst to support delivery of a complex Field Service Management (FSM) platform implementation for a utilities client. This role bridges business requirements and technical execution: translating functional needs into technical specifications, supporting solution configuration, and ensuring the platform is implemented correctly, tested thoroughly, and delivered successfully.You will work with a cross-functional delivery team that includes the Technical Project Manager, Solution Architect, Product Developers, and Product Solution Architects.Key ResponsibilitiesRequirements & Technical AnalysisAnalyze and document detailed technical and functional requirements for the FSM implementation, working closely with business stakeholders and the Solution Architect.Translate business requirements into technical specifications, configuration workbooks, user stories, and functional design documents.Conduct gap analysis between out-of-the-box FSM capabilities and client-specific requirements.Support development of solution design documents, data mapping specifications, and integration requirements.Solution Configuration & Implementation SupportSupport configuration of the FSM platform (scheduling rules, work order types, service territories, mobile workflows, dispatch logic) based on approved designs.Partner with Product Developers and Product Solution Architects to validate that builds align with documented requirements and architecture standards.Assist in designing and validating integrations with adjacent platforms (GIS, OMS, ERP, CRM, IoT/telemetry).Support data migration, including mapping, cleansing, validation, and reconciliation.Testing & Quality AssuranceDevelop test plans, test cases, and test scripts that validate FSM functionality against business requirements.Lead or support System Integration Testing (SIT), User Acceptance Testing (UAT), and regression cycles.Log, track, and manage defects through resolution, working with Product Developers to prioritize and validate fixes.Ensure traceability between requirements, configuration/build, and test coverage.Cross-Functional CollaborationProvide the Technical Project Manager with status updates, risks, and issues, and support planning and reporting.Work with the Solution Architect and Product Solution Architects to align solutions with overall architecture and scalability requirements.Partner with Product Developers to clarify requirements, review builds, and troubleshoot implementation issues.Support business analysts and end users during design workshops, walkthroughs, and training sessions.Documentation & Knowledge TransferMaintain current technical documentation, configuration guides, and runbooks throughout the project lifecycle.Support development of training materials and knowledge transfer documentation for client teams.Contribute to lessons-learned sessions and continuous improvement of implementation methodology and reusable assets.Deployment & Hypercare SupportSupport cutover planning, deployment, and go-live readiness assessments.Provide post-go-live hypercare, triaging and resolving technical issues with the delivery team.QualificationsEducationBachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience.Advanced degree (MBA or Master's) preferred.Required Skills and Experience7+ years as a Technical Analyst, Systems Analyst, or similar technical delivery role in enterprise software implementations.Hands-on experience implementing or supporting FSM or workforce management platforms (e.g., Salesforce Field Service, ServiceMax, IFS Field Service Management, Oracle Field Service Cloud, ClickSoftware).Utilities industry experience (electric, gas, water) strongly preferred, particularly with field operations, mobile workforce, or asset management systems.Full implementation lifecycle experience: requirements, design, configuration/build, testing, deployment, and hypercare.Experience in a consulting or systems integrator environment on client-facing engagements.Strong analytical and problem-solving skills, with the ability to translate complex business needs into technical solutions.Solid understanding of integration concepts (APIs, middleware, data mapping/ETL) in utilities technology ecosystems.Working knowledge of relational databases and SQL for analysis, validation, and troubleshooting.Familiarity with Agile and traditional delivery methodologies (Scrum, SAFe, Waterfall).Experience with requirements and defect tracking tools (Jira, Azure DevOps, ServiceNow, or similar).Strong written and verbal communication across technical and business stakeholders.Detail-oriented, with strong documentation discipline and testing rigor.Ability to travel to client sites (domestic and/or international) as each project requires.CertificationsRelevant FSM platform certification (e.g., Salesforce Field Service Consultant/Administrator, ServiceMax).Certified Business Analysis Professional (CBAP) or similar.Certified ScrumMaster (CSM) or other Agile certification.ITIL Foundation (a plus, given the overlap with field service incident and change management).This posting is for an existing vacancy.