Remote Fraud Specialist – Customer Care

Capital One; Phoenix (AZ); Remote; USD 21,593 - 30,754; Full time

Benefits offered by this job

Comprehensive benefits program

Flexible work arrangements

Employee support resources

Job summary

A leading financial services provider is seeking a Customer Operations Associate in Phoenix, AZ, to handle customer transactions with empathy and attention to detail. You will manage fraud-related calls and ensure accurate documentation of customer interactions. This role offers $19 per hour with a variety of shifts available. Excellent communication skills and a high school diploma are required. Join a team that values customer service and offers comprehensive benefits.

Qualifications

• At least 1 year of customer service or call center experience.
• Demonstrate strong customer focus rooted in empathy.

Responsibilities

• Process late and trailing transactions on fraud status accounts.
• Take inbound and outbound calls to customers for transaction verification.
• Document customer interactions accurately.

Skills

Customer focus

Effective communication

Time management

Attention to detail

Education

High school diploma or GED

Job description

A leading financial services provider is seeking a Customer Operations Associate in Phoenix, AZ, to handle customer transactions with empathy and attention to detail. You will manage fraud-related calls and ensure accurate documentation of customer interactions. This role offers $19 per hour with a variety of shifts available. Excellent communication skills and a high school diploma are required. Join a team that values customer service and offers comprehensive benefits.