Check Fraud Detection Specialist

Magnit Global; Newark (DE); Hybrid; USD 30,000 - 42,000; Full time

Job summary

Magnit Global is hiring a Check Fraud Detection Specialist to review alerts/transactions flagged as fraudulent or suspicious. You will initiate dispute claims, open cases, and escalate as needed to prevent financial losses in a banking operations context.

The role requires experience in fraud investigations or contact centers, strong computer skills, and the ability to work both independently and within a team. Hybrid schedule with weekend rotation is included.

Qualifications

• 1 year of experience in check fraud investigations, disputes, and/or fraud exposure.
• 1 year of general office, back-office banking, or accounting experience.
• Advanced computer experience with MS Word, Outlook, Excel, and Salesforce.
• 1 year in banking operations or contact center experience.
• Ability to work in a team environment, as well as independently.
• Bachelor's degree is a plus.

Responsibilities

• Demonstrate resiliency and adaptability in a fast-paced contact center environment.
• Review fraud alerts and internal notifications to identify fraudulent or suspicious activity.
• Approach problems logically and with good judgment to ensure the appropriate customer outcome.
• Demonstrate punctuality, integrity, and accountability.
• Work in a metrics-driven environment and prioritize/multitask to meet KPIs and SLAs.
• Think critically and exercise independent judgment.
• Follow policies to mitigate risk and protect the Bank from financial loss.
• Open cases/claims on suspicious activity and investigate or escalate as needed.
• Detect various fraud schemes and red flags, including email compromise and counterfeit checks.
• Perform mitigation steps to reduce financial loss to customers and the bank.
• Complete duties within deadlines with minimal supervision.
• Detect fraudulent transactions and maintain a low error rate in high-risk environment.
• Perform fraud alert review activities per standard scripts.
• Review/decision alerts in Fraud application, with independent decision-making.
• Consult with senior peers on complex issues.
• Communicate complicated or sensitive information to customers and outside parties.

Skills

Resiliency

Multitasking

Analytical thinking

Communication

Education

Bachelor's degree (preferred)

Tools

MS Word

Outlook

Excel

Salesforce

Job description

Ready to take the next step in your financial services career? Our client, a prominent banking and wealth management organization, is seeking a motivated and detail-oriented professional to support key operational initiatives on a contract basis.

About the Role:

Length

- 5 months with potential for extension

Location

- Newark, DE or Phoenix, AZ.

Schedule

- 11am-8pm EST /8am-5pm PST working a rotating hybrid schedule which will require working at least 1 weekend day a month.

Compensation

- up to 26/hr. based on experience

The Opportunity

The Check Fraud Detection Specialist will review alerts/transactions that are flagged as potentially fraudulent or out of pattern based on the client's normal activity. Alerts and/or transactions may consist of various payment types, and colleagues in this department are tasked with reviewing and verifying these alerted transactions via outbound and/or inbound calls, in addition to initiating dispute claims. This position will play a key role in the prevention of losses to the client and its clients. The Check Fraud Detection Specialist is a position requiring banking operations and/or contact center knowledge, and a general knowledge of fraud identification and prevention.

The Responsibilities

• Demonstrate resiliency and adaptability in a fast-paced contact center environment.
• Review fraud alerts and internal notifications to identify fraudulent or suspicious activity.
• Approach problems logically and with good judgment to ensure the appropriate customer outcome.
• Demonstrate personal excellence including punctuality, integrity, and accountability.
• Work comfortably in a metrics-driven environment that requires the ability to prioritize and multitask.
• Think critically and exercise independent judgment.
• Follow established policies and procedures, initiating appropriate action steps to mitigate risk and protect the Bank from financial loss.
• Open cases/claims on all suspicious activity and appropriately investigate and elevate when needed.
• Detect various fraud schemes (email compromise, elder abuse, counterfeit checks, ATO, etc.) and characteristics of red flags, performing additional duties as assigned.
• Perform defined mitigation steps to reduce financial loss to customers and the bank.
• Complete assigned duties within daily deadlines efficiently, timely, and with minimal supervision to meet KPIs and SLAs.
• Detect fraudulent transactions and maintain a minimal error rate in a high-volume, high-risk (large dollar) department.
• Perform fraud alert review activities by following standard scripts and procedures.
• Review/decision alerts in Fraud application, working independently while applying operating guidelines to make informed independent decisions.
• Consult with senior peers and team leads on moderate to complex issues to learn through experience.
• Work in a fast-paced environment that demands excellent organizational and interpersonal skills.
• Communicate complicated or sensitive information to customers and other outside parties in a timely manner.

The Qualifications

• Preferred 1 year of experience in check fraud investigations, disputes, and/or fraud exposure.
• Preferred 1 year of general office, back-office banking, or accounting experience.
• Advanced computer experience required (e.g., MS Word, Outlook, and Excel and Salesforce).
• Preferred 1 year in banking operations or contact center experience.
• Must work well in a team environment, as well as independently.
• Bachelor's degree is a plus.