Remote Fraud Investigator - E‑Commerce Risk

Whatnot; Phoenix (AZ); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Generous Time off Policy

Health Insurance options

Home office setup allowance

Monthly allowance for wellness

16 weeks of paid parental leave

Job summary

A leading live shopping platform is seeking a Fraud Agent to help prevent and mitigate fraud on their platform. The ideal candidate will have 1 to 5 years of experience in customer service or fraud operations and a proactive problem-solving mentality. Team members can work from home or from their Phoenix hub, and must have weekend availability. This position offers various benefits including generous time off, health insurance options, and a 401k plan with employer match.

Qualifications

• 1 - 5 years of experience in customer service or fraud operations.
• Positive Customer first attitude.
• Experience with marketplace sellers or vendors.

Responsibilities

• Investigate and develop solutions to prevent fraud on the platform.
• Work with the team to minimize financial losses from fraud.
• Communicate with customers regarding fraud inquiries.

Skills

Proactive problem-solver

Customer service mentality

Organized and detail oriented

Understanding of E-commerce

Education

4 year degree

Tools

Zendesk

Kustomer

Intercom

Job description

A leading live shopping platform is seeking a Fraud Agent to help prevent and mitigate fraud on their platform. The ideal candidate will have 1 to 5 years of experience in customer service or fraud operations and a proactive problem-solving mentality. Team members can work from home or from their Phoenix hub, and must have weekend availability. This position offers various benefits including generous time off, health insurance options, and a 401k plan with employer match.