Remote Customer Care Specialist

ServiceMaster Restore; Phoenix (AZ); Remote; USD 35,000 - 45,000; Full time

Job summary

A national customer service provider is seeking a Customer Service Representative for a remote position in Phoenix, Arizona. The ideal candidate will deftly handle inbound calls, provide exceptional customer service, and effectively resolve inquiries. Responsibilities include evaluating caller needs, maintaining customer satisfaction, and documenting communications accurately. Applicants should have a high school diploma and prior customer service experience is preferred. This position offers a dynamic environment where teamwork and multi-tasking are essential.

Qualifications

• Prior experience in a customer service related field preferred.
• General working knowledge of Microsoft Word & Outlook.
• Computer keyboard proficiency and internet navigation skills required.

Responsibilities

• Identify, evaluate and prioritize caller needs.
• Maintain customer satisfaction and partner with other teams.
• Educate callers on program benefits.

Skills

Customer service skills

Multi-tasking

Teamwork

Education

High School Diploma

Tools

Microsoft Word

Microsoft Outlook

Job description

A national customer service provider is seeking a Customer Service Representative for a remote position in Phoenix, Arizona. The ideal candidate will deftly handle inbound calls, provide exceptional customer service, and effectively resolve inquiries. Responsibilities include evaluating caller needs, maintaining customer satisfaction, and documenting communications accurately. Applicants should have a high school diploma and prior customer service experience is preferred. This position offers a dynamic environment where teamwork and multi-tasking are essential.