Remote Fraud Specialist – Customer Care

Capital One; Newark (DE); Remote; USD 44,915,270 - 63,970,233; Full time

Benefits offered by this job

Comprehensive benefits package

Flexible work schedule

Job summary

A leading financial services company is hiring Customer Operations associates to provide support virtually from home. Ideal candidates will possess strong customer service skills, the ability to communicate effectively, and attention to detail. Responsibilities include processing transactions, managing customer issues, and updating case information. A high school diploma is required, and a year of customer service experience is preferred. This flexible role offers a competitive hourly rate of $19 with various shift options.

Responsibilities

• Process late and trailing transactions on fraud status accounts
• Manage and escalate risks and customer impacting issues
• Update information from merchant receipts
• Take inbound and outbound calls for transaction verification
• Assist customers with entry-level transactions
• Process and document customer case files

Skills

Strong customer focus rooted in empathy

Effective communication skills

Attention to detail

Proactive time management

Education

High school diploma, GED or equivalent certification

Job description

A leading financial services company is hiring Customer Operations associates to provide support virtually from home. Ideal candidates will possess strong customer service skills, the ability to communicate effectively, and attention to detail. Responsibilities include processing transactions, managing customer issues, and updating case information. A high school diploma is required, and a year of customer service experience is preferred. This flexible role offers a competitive hourly rate of $19 with various shift options.