Remote Fraud Analyst: Card Security & Investigations

FIS; United States; Remote; USD 17,047 - 24,280; Full time

Benefits offered by this job

Opportunities to make an impact in fintech

Personal and professional learning

Inclusive, diverse work environment

Resources to give back to your community

Competitive salary and benefits

Job summary

FIS is seeking a motivated individual for a role focused on investigating credit card fraud in a 24/7 call center environment. This position requires the ability to handle multiple inquiries, analyze customer accounts, and maintain accurate documentation.

The ideal candidate will have a High School Diploma and the capability to work flexible hours, including nights and weekends. Join our diverse and inclusive team, and make a difference in fintech.

Qualifications

• Ability to work flexible hours including nights and weekends.
• Strong communication skills for contacting customers and merchants.
• Basic computer skills for documentation and analysis.

Responsibilities

• Investigate potential credit card fraud cases.
• Respond to account inquiries and alerts.
• Document all information accurately.

Skills

Customer service

Fraud detection techniques

Analytical skills

Education

High School Diploma or Equivalent

Job description

FIS is seeking a motivated individual for a role focused on investigating credit card fraud in a 24/7 call center environment. This position requires the ability to handle multiple inquiries, analyze customer accounts, and maintain accurate documentation.

The ideal candidate will have a High School Diploma and the capability to work flexible hours, including nights and weekends. Join our diverse and inclusive team, and make a difference in fintech.