Fraud & Risk Analyst - 24/7 Financial Contact Center

Motion Recruitment; Plano (TX); On-site; USD 34,440 - 39,950; Full time

Job summary

A financial technology company in Plano, Texas seeks a full-time Associate to manage inbound calls and resolve fraud concerns for payment processing merchants. Candidates should have over 2 years of contact center experience and a finance background. Strong analytical and customer service skills are vital. The role involves analyzing financial data and collaborating with teams to enhance processes.

Qualifications

• 2+ years of recent contact center or call center experience.
• 2+ years of recent experience in finance-related fields.
• Strong skills in customer service and de-escalation.

Responsibilities

• Handle 20+ inbound calls daily regarding fraud questions.
• Analyze financial data to detect fraud and mitigate risk.
• Review merchant cases to release funds and manage disputes.

Skills

Customer service skills

De-escalation skills

Analytical skills

Attention to detail

Tools

LexisNexis

Excel

Outlook

Job description

A financial technology company in Plano, Texas seeks a full-time Associate to manage inbound calls and resolve fraud concerns for payment processing merchants. Candidates should have over 2 years of contact center experience and a finance background. Strong analytical and customer service skills are vital. The role involves analyzing financial data and collaborating with teams to enhance processes.