Email Support Pro — Banking & Financial Services

Upgrade, Inc.; Phoenix (AZ); On-site; USD 26,139 - 37,229; Full time

Benefits offered by this job

Paid time off (PTO)

401K matching

Wellness Incentive Program

Job summary

A financial services company in Phoenix seeks a Customer Service Representative to provide exceptional support to clients. Applicants should have over a year of experience in banking or financial services, with strong communication and problem-solving skills. The role requires multitasking in a fast-paced environment and proficiency in relevant tools. This position offers competitive pay and a supportive work environment.

Qualifications

• 1+ years of experience in banking, financial services, or a related industry.
• Strong grammar and punctuation skills.
• Ability to identify process improvements.

Responsibilities

• Provide world-class customer service via email.
• Be an expert on product and processes.
• Meet or exceed production, quality, and customer service goals.

Skills

Detail-oriented

Excellent verbal and written communication skills

Problem-solving skills

Ability to multitask

Education

BA/BS or higher in a related field

Tools

Excel

Word

Outlook

Zendesk

Job description

A financial services company in Phoenix seeks a Customer Service Representative to provide exceptional support to clients. Applicants should have over a year of experience in banking or financial services, with strong communication and problem-solving skills. The role requires multitasking in a fast-paced environment and proficiency in relevant tools. This position offers competitive pay and a supportive work environment.