Remote Senior Customer Care Specialist

Capital One; Salt Lake City (UT); Remote; USD 39,520; Full time

Job summary

A leading financial services firm in the United States is seeking a Customer Operations Associate to provide top-notch customer support virtually. This role involves handling inquiries and resolving issues through effective communication. Ideal candidates will have a high school diploma and at least one year of customer service experience. The position offers competitive pay at $19 per hour and requires the ability to work remotely, ensuring a secure and reliable internet connection.

Qualifications

• At least 1 year of customer service or call center experience.
• Ability to demonstrate empathy when assisting customers.

Responsibilities

• Handle routine customer service inquiries via multiple channels.
• Navigate computerized systems for troubleshooting customer questions.
• Assist with inquiries about reward redemptions and account updates.

Skills

Customer service skills

Problem solving

Effective communication

Education

High school diploma, GED or equivalent

Job description

A leading financial services firm in the United States is seeking a Customer Operations Associate to provide top-notch customer support virtually. This role involves handling inquiries and resolving issues through effective communication. Ideal candidates will have a high school diploma and at least one year of customer service experience. The position offers competitive pay at $19 per hour and requires the ability to work remotely, ensuring a secure and reliable internet connection.