Remote Fraud Prevention Manager

AdelFi Credit Union; San Dimas (CA); Remote; USD 89,000 - 96,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

401(k)

Life Insurance

Flexible Spending Account (FSA)

Competitive Salary

Paid Time Off/Serve Days

Equipment Stipend

Employee Events

Job summary

AdelFi Credit Union is seeking a Fraud Prevention Manager to lead the program that detects, investigates, and reduces fraud across channels. You’ll strengthen controls, oversee investigations, and coordinate with partners to minimize losses.

In this role, you’ll manage staffing and budgets, develop a high-performing team, and ensure timely resolution of escalated cases. This position supports remote work with full-time hours aligned to PST.

Qualifications

• Bachelor's degree required.
• 5+ years of relevant industry experience.
• Experience with fraud monitoring case management, core, digital banking, card processing, and authentication platforms.
• Proficiency with Microsoft Word and Excel.
• Strong leadership, analytical judgment, investigative, problem-solving, and interpersonal skills.
• Ability to work Monday–Friday, flexible PST full-time hours.

Responsibilities

• Lead fraud operations, including staffing, budgeting, and team development.
• Oversee fraud claims and investigations, ensuring compliance and timely resolution.
• Manage escalated fraud cases, significant losses, and exceptions while coordinating with business partners.
• Implement controls, support recovery efforts, and partner across teams on Risk Management priorities.

Skills

Fraud monitoring

Leadership

Analytical judgment

Investigative skills

Interpersonal skills

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Fraud monitoring platforms

Job description

AdelFi Credit Union is seeking a Fraud Prevention Manager to lead the program that detects, investigates, and reduces fraud across channels. You’ll strengthen controls, oversee investigations, and coordinate with partners to minimize losses.

In this role, you’ll manage staffing and budgets, develop a high-performing team, and ensure timely resolution of escalated cases. This position supports remote work with full-time hours aligned to PST.