Fraud Prevention Manager

AdelFi Credit Union; San Dimas (CA); Remote; USD 89,000 - 96,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

401(k)

Life Insurance

Flexible Spending Account (FSA)

Competitive Salary

Paid Time Off/Serve Days

Equipment Stipend

Employee Events

Job summary

AdelFi Credit Union is seeking a Fraud Prevention Manager to lead the program that detects, investigates, and reduces fraud across channels. You’ll strengthen controls, oversee investigations, and coordinate with partners to minimize losses.

In this role, you’ll manage staffing and budgets, develop a high-performing team, and ensure timely resolution of escalated cases. This position supports remote work with full-time hours aligned to PST.

Qualifications

• Bachelor's degree required.
• 5+ years of relevant industry experience.
• Experience with fraud monitoring case management, core, digital banking, card processing, and authentication platforms.
• Proficiency with Microsoft Word and Excel.
• Strong leadership, analytical judgment, investigative, problem-solving, and interpersonal skills.
• Ability to work Monday–Friday, flexible PST full-time hours.

Responsibilities

• Lead fraud operations, including staffing, budgeting, and team development.
• Oversee fraud claims and investigations, ensuring compliance and timely resolution.
• Manage escalated fraud cases, significant losses, and exceptions while coordinating with business partners.
• Implement controls, support recovery efforts, and partner across teams on Risk Management priorities.

Skills

Fraud monitoring

Leadership

Analytical judgment

Investigative skills

Interpersonal skills

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Fraud monitoring platforms

Job description

Our Shared Foundation

AdelFi Christian Banking unites two trusted Christian financial institutions (Christian Community Credit Union & AdelFi) bringing together more than 130 years of combined experience. Together as one faith-based credit union, we're committed to practical banking that helps you live out your values and make a lasting Kingdom impact.

The Mission of the Role

As Fraud Prevention Manager, you’ll lead the program that detects, investigates, and reduces fraud while strengthening controls across channels.

Key responsibilities

• Lead fraud operations, including staffing, budgeting, and team development


• Oversee fraud claims and investigations, ensuring compliance and timely resolution


• Manage escalated fraud cases, significant losses, and exceptions while coordinating with business partners


• Implement controls, support recovery efforts, and partner across teams on Risk Management priorities

Required qualifications/skills

• Bachelor's degree


• 5+ years of relevant industry experience


• Experience with fraud monitoring case management, core, digital banking, card processing, and authentication platforms


• Proficiency with Microsoft Word and Excel


• Strong leadership, analytical judgment, investigative, problem-solving, and interpersonal skills


• Ability to work Monday–Friday, flexible PST full-time hours

A Day of Vigilance

Working remotely, you'll start with a quick scan of alerts and trend dashboards, looking for patterns that signal new Fraud Prevention risks. You’ll sync with management on priority cases, piecing together timelines, documenting findings, and preparing clear narratives for Banking stakeholders. You'll refine reporting, track recoveries in motion, and adjust monitoring thresholds based on what the data is teaching you about emerging fraud.

Support for You

• Medical, Dental, and Vision coverage


• 401(k)


• Life Insurance


• Flexible Spending Account (FSA)


• Competitive Salary ($89,000-$96,000/annually)


• Paid Time Off/Serve Days


• Equipment Stipend


• Employee Events