Remote Seasonal Claims Data Entry Specialist

Westfield Insurance; Westfield Center (OH); Remote; USD 19,000 - 28,000; Full time

Job summary

Westfield Insurance is seeking a Seasonal Customer Service Support Representative to assist with First Notice of Loss (FNOL) data entry and claim documentation. Under close supervision, you will enter FNOL details into ClaimCenter, attach supporting documents, and respond to claims email inquiries from CCC.

This remote position requires accuracy, strong communication, and basic math skills. You will work in a fast-paced claims environment, review inquiries by phone or email within service

Qualifications

• 1+ years of previous work experience, preferably in a contact center environment.
• Data entry experience including being accurate with a focus on attention to details.
• Strong oral, written, and interpersonal communication skills.
• Proficient use of various core systems, office and computer equipment, and software packages.
• Strong customer service orientation.
• Basic math skills.
• Solid organization skills gained through previous work experiences.
• High School Diploma or General Education Diploma (GED) and/or commensurate experience.

Responsibilities

• Performs assigned daily claims customer support activities.
• Completes FNOL entry for all lines of business following guidelines into ClaimCenter.
• Develops and maintains a strong working knowledge of all functions, processes, and procedures related to FNOL within ClaimCenter.
• Responds to claims email inquiries and ensures Customer Care Center (CCC) email inbox is reviewed regularly throughout the day.
• Responds to inquiries from claims personnel or customers via phone or email within service level guidelines.
• Researches unidentified claims documents in Claims Capture within service level guidelines.

Skills

Data entry

Attention to detail

Communication skills

Customer service

Math skills

Organization

Education

High School Diploma or GED

Tools

Core systems

Office software

Computer equipment

Job description

Westfield Insurance is seeking a Seasonal Customer Service Support Representative to assist with First Notice of Loss (FNOL) data entry and claim documentation. Under close supervision, you will enter FNOL details into ClaimCenter, attach supporting documents, and respond to claims email inquiries from CCC.

This remote position requires accuracy, strong communication, and basic math skills. You will work in a fast-paced claims environment, review inquiries by phone or email within service