FNOL Representative

Univista Holdings; Florida; Vor Ort; USD 22.000 - 23.000; Vollzeit

Zusammenfassung

Univista Holdings is seeking a First Notice of Loss (FNOL) Customer Service Representative in Casselberry, FL. The role focuses on handling motor vehicle loss reports with compassion, clear communication, and a customer-first approach.

The ideal candidate has a high school diploma or GED, strong multitasking skills, and the ability to work well both independently and in a team. Fluency in additional languages is a plus in a fast-paced environment.

Qualifikationen

• High school diploma or GED required.
• Commitment to delivering exceptional customer service and driving customer satisfaction.
• Strong ability to multi-task, problem-solve, and maintain organization and attention to detail.
• Eager to advance career with a reliable company and contribute to a growing organization.
• Enjoy working collaboratively with a team as well as independently.

Aufgaben

• Receive, review, and process calls from individuals reporting losses incurred, including accidents, thefts, or other incidents related to motor vehicles.
• Demonstrate compassion and empathy towards callers experiencing difficult situations, ensuring a supportive and understanding approach.
• Drive customer satisfaction by delivering excellent service and efficiently addressing customer inquiries and concerns.
• Multi-task effectively, problem-solve, and maintain a high level of organization and attention to detail in a fast-paced environment.
• Collaborate with team members and work independently to ensure timely and accurate handling of FNOL claims

Kenntnisse

Customer service

Multitasking

Communication

Teamwork

Bilingual (EN/ES)

Ausbildung

High school diploma or GED

Jobbeschreibung

Job Details

• Job Location: Casselberry, FL 32707
• Salary Range: $16.00 - $17.00 Hourly

As a First Notice of Loss (FNOL) Customer Service Representative, you will play a crucial role in providing exceptional customer service to individuals reporting motor vehicle accidents. This position requires compassion, empathy, and strong communication skills, particularly in handling sensitive situations. Join our growing organization where every team member is encouraged to learn, grow, and lead!

Responsibilities

• Receive, review, and process calls from individuals reporting losses incurred, including accidents, thefts, or other incidents related to motor vehicles.
• Demonstrate compassion and empathy towards callers experiencing difficult situations, ensuring a supportive and understanding approach.
• Drive customer satisfaction by delivering excellent service and efficiently addressing customer inquiries and concerns.
• Multi-task effectively, problem-solve, and maintain a high level of organization and attention to detail in a fast-paced environment.
• Collaborate with team members and work independently to ensure timely and accurate handling of FNOL claims

Qualifications

• High school diploma or GED
• Committed to delivering exceptional customer service and driving customer satisfaction.
• Strong ability to multi-task, problem-solve, and maintain organization and attention to detail.
• Eager to advance career with a reliable company and contribute to a growing organization.
• Enjoy working collaboratively with a team as well as independently.
• high school diploma.
• Bilingual proficiency is a plus.