Seasonal Customer Service Support Representative

Westfield; Westfield Center (OH); Remote; USD 19,000 - 28,000; Full time

Job summary

Westfield is hiring a Seasonal Customer Service Support Representative to perform FNOL data entry and claims research from a remote location. You will update ClaimCenter records, respond to claims emails, and assist customers within defined service levels.

The role emphasizes accuracy, attention to detail, and solid communication skills in a fast-paced claims environment, with supervision and ongoing training to ensure quality support for First Notice of Loss processes.

Qualifications

• 1+ year of experience in a contact center or similar environment.
• Data entry accuracy with attention to detail.
• Strong written and oral communication skills.
• Proficient with core systems, office software, and computer equipment.
• Strong customer service orientation.
• Basic math skills.
• Solid organization skills from prior roles.
• HS diploma or GED required.

Responsibilities

• Perform daily claims customer support activities.
• Enter FNOL data for all lines into ClaimCenter.
• Develop and maintain knowledge of FNOL processes in ClaimCenter.
• Respond to claims email inquiries and monitor CCC inbox.
• Handle inquiries from claims personnel or customers by phone or email.
• Research unidentified claims documents in Claims Capture.

Skills

Data Entry

Time Management

Customer Service

Active Listening

Analytical Skills

Conflict Management

Customer Service Applications

Insurance Industry Knowledge

CRM Knowledge

Microsoft Office

Education

High School Diploma or GED

Tools

ClaimCenter

Claims Capture

CRM

Job description

Job Summary

Pay Rate: $17.00 per hour. This is a seasonal position.

The Seasonal Customer Service Support Representative, working under close supervision, is responsible for performing claims data entry for First Notice of Loss (FNOL), updating information in ClaimCenter, and completing attachments. Responds to claims email inquiries. Performs research on unidentified claims documents in Claims Capture.

Job Responsibilities

• Performs assigned daily claims customer support activities.
• Completes FNOL entry for all lines of business following guidelines into ClaimCenter.
• Develops and maintains a strong working knowledge of all functions, processes, and procedures related to FNOL within ClaimCenter.
• Responds to claims email inquiries and ensures Customer Care Center (CCC) email inbox is reviewed regularly throughout the day.
• Responds to inquiries from claims personnel or customers via phone or email within service level guidelines.
• Researches unidentified claims documents in Claims Capture within service level guidelines.

Job Qualifications

• 1+ years of previous work experience, preferably in a contact center environment.
• Data entry experience including being accurate with a focus on attention to details.
• Strong oral, written, and interpersonal communication skills.
• Proficient use of various core systems, office and computer equipment, and software packages.
• Strong customer service orientation.
• Basic math skills.
• Solid organization skills gained through previous work experiences.
• High School Diploma or General Education Diploma (GED) and/or commensurate experience.

Location

Remote

Behavioral Competencies

• Collaborates
• Customer focus
• Communicates effectively
• Decision quality
• Nimble learning

Technical Skills

• Time Management
• Data Entry
• Enterprise Software
• Conflict Management
• Active Listening
• Analytical Skills
• Customer Service Applications
• Insurance Industry Knowledge
• Customer Relationship Management
• Customer Service

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.