Remote Florida K-12 EdTech Customer Success Manager

Framework; United States; Remote; USD 37,000 - 51,000; Full time

Job summary

Framework is hiring a K-12 EdTech Customer Success Manager to manage post-sale relationships, train districts, and drive product adoption across schools. This contract role includes onboarding new schools, coordinating with Sales for growth, and delivering engaging training content for teachers and admins.

Candidates with educator background or K-12 experience are preferred. Roles are available as full-time or part-time with a remote-working arrangement for Florida residents, occasional

Qualifications

• 2+ years in Customer Success, preferably in EdTech or K-12.
• Bachelor's Degree required; teaching or school admin experience desirable.
• Strong communication, problem-solving, and technical skills.
• Willingness to travel occasionally (monthly visits).

Responsibilities

• Customer Engagement & Growth: Connect with customers daily via phone, email, chat, and Zoom to build strong relationships, monitor product usage, and proactively drive renewals and related product sales.
• Onboarding & Training: Own the customer onboarding process, including rostering new schools onto the platform. Conduct on-demand training sessions and create engaging curriculum for teachers and administrators.
• Problem Solving: Diagnose customer success challenges, troubleshoot issues, test product enhancements, and implement scalable solutions.
• Process Improvement: Execute and iterate on initiatives, talk tracks, and engagement campaigns to continuously improve customer satisfaction and retention.
• Cross-Functional Collaboration: Act as a trusted partner and clear communicator between external clients and internal teams.

Skills

Customer Success

EdTech

K-12 experience

Education

Bachelor's Degree

Job description

Framework is hiring a K-12 EdTech Customer Success Manager to manage post-sale relationships, train districts, and drive product adoption across schools. This contract role includes onboarding new schools, coordinating with Sales for growth, and delivering engaging training content for teachers and admins.

Candidates with educator background or K-12 experience are preferred. Roles are available as full-time or part-time with a remote-working arrangement for Florida residents, occasional