Remote Fleet Maintenance Coordinator

Insight Global; California (MO); On-site; USD 55,000 - 65,000; Full time

Job summary

Insight Global in the United States seeks a Fleet Service Representative to be the primary contact in a high-volume call center, coordinating vehicle maintenance and repairs with site managers and vendors.

You will enter requests into the Fleet Management System, verify warranties, assign repairs to preferred vendors, schedule services, and maintain accurate service records for reporting and continuous improvement.

Qualifications

• Education: High school diploma or equivalent; business admin coursework is a plus.
• Experience writing service orders (service writing).
• Knowledge of commercial vehicle maintenance and repair processes.
• FMS experience is required.

Responsibilities

• Coordinate and manage maintenance and repairs with site managers and vendors.
• Compare repair times from different vendors.
• Ensure accurate data entry in the Fleet Management System (FMS).
• Verify warranties for repairs and parts.
• Assign repairs to preferred vendors with contractual agreements.
• Schedule services and confirm work completion with vendors.
• Update service records in the FMS for tracking and reporting.
• Resolve issues related to repair timelines, costs, and vendor performance.
• Adhere to policies and safety standards.
• Generate performance reports for continuous improvement.
• Foster relationships with site managers and vendors.
• Prioritize customer service and continuous improvement.

Skills

Commercial fleet maintenance

Communication/interpersonal skills

Vendor liaison

Data entry

Education

High school diploma or equivalent

Business administration coursework (plus)

Tools

Fleet Management System (FMS)

Job description

Insight Global in the United States seeks a Fleet Service Representative to be the primary contact in a high-volume call center, coordinating vehicle maintenance and repairs with site managers and vendors.

You will enter requests into the Fleet Management System, verify warranties, assign repairs to preferred vendors, schedule services, and maintain accurate service records for reporting and continuous improvement.