Remote Maintenance Representative

Insight Global; California (MO); On-site; USD 55,000 - 65,000; Full time

Job summary

Insight Global in the United States seeks a Fleet Service Representative to be the primary contact in a high-volume call center, coordinating vehicle maintenance and repairs with site managers and vendors.

You will enter requests into the Fleet Management System, verify warranties, assign repairs to preferred vendors, schedule services, and maintain accurate service records for reporting and continuous improvement.

Qualifications

• Education: High school diploma or equivalent; business admin coursework is a plus.
• Experience writing service orders (service writing).
• Knowledge of commercial vehicle maintenance and repair processes.
• FMS experience is required.

Responsibilities

• Coordinate and manage maintenance and repairs with site managers and vendors.
• Compare repair times from different vendors.
• Ensure accurate data entry in the Fleet Management System (FMS).
• Verify warranties for repairs and parts.
• Assign repairs to preferred vendors with contractual agreements.
• Schedule services and confirm work completion with vendors.
• Update service records in the FMS for tracking and reporting.
• Resolve issues related to repair timelines, costs, and vendor performance.
• Adhere to policies and safety standards.
• Generate performance reports for continuous improvement.
• Foster relationships with site managers and vendors.
• Prioritize customer service and continuous improvement.

Skills

Commercial fleet maintenance

Communication/interpersonal skills

Vendor liaison

Data entry

Education

High school diploma or equivalent

Business administration coursework (plus)

Tools

Fleet Management System (FMS)

Job description

*Must have commercial vehicle fleet maintenance experience*

*This is a high volume inbound call role*

The Fleet Service Representative will serve as the primary point of contact in a call center environment, supporting site managers by coordinating vehicle maintenance and/or repair needs. This role involves efficiently entering service requests into the Fleet Management System (FMS), liaising with repair vendors, and ensuring timely service delivery to maintain fleet availability and reliability.

• Coordinate and manage maintenance and repairs with site managers and vendors.
• Compare repair times from different vendors.
• Ensure accurate data entry in the Fleet Management System (FMS).
• Verify warranties for repairs and parts.
• Assign repairs to preferred vendors with contractual agreements.
• Schedule services and confirm work completion with vendors.
• Update service records in the FMS for tracking and reporting.
• Resolve issues related to repair timelines, costs, and vendor performance.
• Adhere to policies and safety standards.
• Generate performance reports for continuous improvement.
• Foster relationships with site managers and vendors.
• Prioritize customer service and continuous improvement.
• Handle additional tasks as assigned.

Minimum Qualifications

• Education: High school diploma or equivalent; additional education in business administration or related fields is a plus.
• Service Writing Experience
• Knowledge of commercial vehicle maintenance and repair processes
• Fleet Management System (FMS) experience
• Communication and interpersonal skills

Compensation:

$55,000 to $65,000 per year.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.