Remote Customer Support Rep

TEKsystems; Phoenix (AZ); Remoto; USD 23.000 - 24.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental & vision

401(k) Retirement Plan

Time Off/Leave (PTO)

Descrizione del lavoro

TEKsystems is hiring for remote Customer Service Representatives to support members with questions about fitness and wellness benefits. This contract role runs for 3 months with potential extension, starting in December, and requires strong communication via phone.

The position is fully remote, U.S.-based, with training 2 weeks and shifts within 8:00 AM–8:00 PM EST. Bilingual Spanish speakers earn a higher hourly rate, and all equipment is provided.

Competenze

• Strong customer service and communication skills.
• Comfortable working in a phone-based environment.
• Basic Windows/MS Office skills and ability to multitask.
• Reliable attendance and strong attention to detail.
• Must have hardwired internet with minimum speeds of 50 Mbps down / 20 Mbps up.
• Webcam required for training and meetings.

Mansioni

• Handle inbound or outbound calls regarding fitness and wellness benefits
• Help members understand their benefits, locate participating gyms, access classes, or manage memberships
• Provide friendly, patient, and professional customer service
• Document calls accurately and meet quality, attendance, and schedule expectations
• Some calls may include light retention or soft-sales conversations

Conoscenze

Customer service

Phone-based work

Communication skills

Documentation skills

Multitasking

Attendance

Attention to detail

Reliable internet

Webcam required

Strumenti

Windows

MS Office

Descrizione del lavoro

We are hiring Remote Customer Service Representatives to assist members with questions regarding their fitness and wellness benefits. This role is ideal for someone who enjoys helping others and is comfortable providing customer service over the phone.

Position Details

• Pay: $16.50/hour Nonbilingual OR $17.50/hour - Bilingual in Spanish
• Start Date: December 2nd and December 9th
• Contract: 3 months, with potential to extend
• Training: 2 weeks, Monday-Friday, 9:00 AM-5:30 PM EST
• Schedule: 8-hour shift between 8:00 AM-8:00 PM EST, Monday-Friday
• Location: 100% Remote
• Cannot reside in NY, HI, CA, AL, GA, or VA
• January is a blackout month with no time off permitted

What You'll Do

• Handle inbound or outbound calls regarding fitness and wellness benefits
• Help members understand their benefits, locate participating gyms, access classes, or manage memberships
• Provide friendly, patient, and professional customer service
• Document calls accurately and meet quality, attendance, and schedule expectations
• Some calls may include light retention or soft-sales conversations

Requirements

• Strong customer service and communication skills
• Comfortable working in a phone-based environment
• Basic Windows/MS Office skills and ability to multitask
• Reliable attendance and strong attention to detail
• Must be able to hardwire internet with minimum speeds of 50 Mbps download / 20 Mbps upload
• Webcam required for training and meetings
• Computer equipment is provided

Job Type & Location

This is a Contract position based out of Phoenix, AZ.

Pay And Benefits

The pay range for this position is $16.50 - $16.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 14, 2026.

Workplace Type

This is a fully remote position.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.