Remote-First Technical Account Manager: Global Deployments

Arch Systems; Palo Alto (CA); On-site; USD 115,000 - 155,000; Full time

Benefits offered by this job

Equity & ownership

Remote‑first culture

Competitive compensation

Global collaboration opportunities

Job summary

Arch Systems is seeking a Technical Account Manager to guide customers in implementing our data-driven manufacturing solutions. The role focuses on pilots, deployments, renewals, and expansion, coordinating with engineering and project managers to deliver end-to-end implementations.

Ideal candidates have 3+ years in account management or customer success, a Bachelor's degree, and strong Python/SQL/API skills, with global collaboration experience across regions.

Qualifications

• 3+ years of Account Management or Customer Success experience in electronics manufacturing or SaaS.
• Bachelor's degree or equivalent.
• Experience with project management methodologies.
• Technical proficiency with Python, database queries and API usage.
• Strong analytical skills and ability to draw insights from large data sets.
• Excellent organizational skills and attention to detail.
• Strong interpersonal and written/verbal communication skills.
• Ability to collaborate across teams in Asia, Europe, and the Americas.

Responsibilities

• Support the Customer Success team with pilots, deployments, renewals and expansions.
• Own projects across account management, program management and professional services.
• Track and coordinate technology deployments with customers and partners globally.
• Coordinate between customers and Engineering to prioritize support requests and resolve questions.
• Collaborate with Technical Project Managers and other engineers to deliver end-to-end solutions.

Skills

Account management

Customer success

Project management

Python

SQL queries

APIs

Analytical thinking

Communication

Cross-team collaboration

Education

Bachelor's degree or equivalent

Job description

Arch Systems is seeking a Technical Account Manager to guide customers in implementing our data-driven manufacturing solutions. The role focuses on pilots, deployments, renewals, and expansion, coordinating with engineering and project managers to deliver end-to-end implementations.

Ideal candidates have 3+ years in account management or customer success, a Bachelor's degree, and strong Python/SQL/API skills, with global collaboration experience across regions.