Remote Technical Account Manager – Enterprise Success

AlertMedia; Austin (TX); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive base salary + bonus program

Generous flexible time off

100% paid health benefits for employees

401K with generous company match

Access to a new high-tech office

Ongoing career development opportunities

Job summary

AlertMedia in Austin, Texas is looking for a Technical Account Manager to join their growing Customer Success team. You will provide technical guidance and support through the customer lifecycle, collaborating with various teams to enhance customer satisfaction.

The ideal candidate will have 3-5 years of experience in a technical role, strong understanding of APIs and integrations, and be proficient in AI tools. Enjoy competitive salary, flexible time off, full health benefits, and a vibrant work culture.

Qualifications

• 3-5 years in a customer-facing technical role.
• Strong understanding of APIs and integrations.
• Excellent organizational skills to manage priorities.

Responsibilities

• Act as the trusted technical advisor for assigned accounts.
• Provide proactive technical guidance throughout the customer lifecycle.
• Own and manage technical escalations to ensure customer satisfaction.

Skills

Customer-facing technical role

Managing enterprise or mid-market accounts

APIs, integrations, user access and security

Reading logs and debugging issues

Proficiency in AI tools

Organizational skills

Excellent written and verbal communication

Job description

AlertMedia in Austin, Texas is looking for a Technical Account Manager to join their growing Customer Success team. You will provide technical guidance and support through the customer lifecycle, collaborating with various teams to enhance customer satisfaction.

The ideal candidate will have 3-5 years of experience in a technical role, strong understanding of APIs and integrations, and be proficient in AI tools. Enjoy competitive salary, flexible time off, full health benefits, and a vibrant work culture.