Remote-First Technical Account Manager — AI Platform

3Pillarglobal; United States; Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Flexible work environment

Focus on employee well-being

Career growth opportunities

Job summary

3Pillarglobal is looking for a Technical Account Manager to ensure client satisfaction and oversee governance for product delivery. This role will focus on understanding customer needs, driving technical best practices, and enhancing the customer experience while managing expectations.

The successful candidate will collaborate with product teams and utilize technical insights to achieve outstanding results. Join a global team and benefit from our remote-first approach and commitment to employee well-being.

Qualifications

• Strong experience in client-facing roles with technical oversight.
• Proven ability to drive customer outcomes and satisfaction.
• Excellent communication skills to present technical information.

Responsibilities

• Act as the technical resource for live customers within the portfolio.
• Provide guidance on the Loyalty platform and operationalize the portfolio.
• Conduct technical account health reviews and generate summary reports.

Skills

Technical resource expertise

Client satisfaction focus

Governance oversight

Integration understanding

Ability to present and lead calls

Tools

DOMO

Job description

3Pillarglobal is looking for a Technical Account Manager to ensure client satisfaction and oversee governance for product delivery. This role will focus on understanding customer needs, driving technical best practices, and enhancing the customer experience while managing expectations.

The successful candidate will collaborate with product teams and utilize technical insights to achieve outstanding results. Join a global team and benefit from our remote-first approach and commitment to employee well-being.