Remote-First SaaS Account Manager | Client Success & Renewals

FORIAN; Massachusetts; Remote; USD 140,000 - 150,000; Full time

Benefits offered by this job

Remote-first flexibility

Competitive compensation

Health and wellness benefits

Job summary

A leading tech firm in life sciences seeks an Account Manager to drive client relationships and ensure seamless onboarding and engagement. The role involves handling client inquiries, leading communications, and overseeing administrative tasks. Candidates should have a Bachelor's degree and 2–4 years of relevant experience, with strong organizational skills and proficiency in tools like Excel and JIRA. This position offers flexibility and a competitive benefits package.

Qualifications

• 2–4 years of experience in account management, client services, or customer success.
• Experience working with data platforms, dashboards, or subscription-based services is a plus.

Responsibilities

• Serve as the primary contact for client needs and engagement.
• Conduct onboarding and training for new users.
• Develop and send weekly updates.
• Facilitate trial account workflows and feedback collection.

Skills

Strong communication and interpersonal skills

Excellent organizational and time-management abilities

Proficiency in Excel

Proficiency in SharePoint

Proficiency in Sisense

Proficiency in JIRA

Ability to manage multiple client accounts

Education

Bachelor’s degree in business, marketing, communications, or a related field

Tools

Salesforce

HubSpot

KFM

CRM systems

Job description

A leading tech firm in life sciences seeks an Account Manager to drive client relationships and ensure seamless onboarding and engagement. The role involves handling client inquiries, leading communications, and overseeing administrative tasks. Candidates should have a Bachelor's degree and 2–4 years of relevant experience, with strong organizational skills and proficiency in tools like Excel and JIRA. This position offers flexibility and a competitive benefits package.