Remote-First Client Success Manager (AI SaaS)

Talent Pronto; Pensacola (FL); Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Direct access to founders

Opportunity for growth as the company scales

Remote-first culture

Job summary

An innovative hiring platform in Florida is seeking a Client Success Manager to manage the full client lifecycle from onboarding to ongoing support. The ideal candidate will possess strong technical skills, comfortable working with AI tools, and excellent communication abilities. Responsibilities include conducting training sessions, troubleshooting client issues, and creating client-facing materials. This remote-first opportunity allows for significant input in shaping the product and company culture.

Qualifications

• 2-4 years of experience in client success or similar role.
• Comfortable with SaaS platforms and remote troubleshooting.
• Excellent communication skills, professional on video calls.

Responsibilities

• Own client relationships from onboarding through support.
• Conduct training sessions via screen share.
• Troubleshoot client issues and improve processes.
• Create client-facing materials and presentations.
• Identify patterns in client feedback to enhance the product.

Skills

Client relationship management

Technical aptitude with SaaS

Proficiency with AI tools

Excellent communication skills

Self-directed and resourceful

QA mindset

Tools

AI tools like Claude

Job description

An innovative hiring platform in Florida is seeking a Client Success Manager to manage the full client lifecycle from onboarding to ongoing support. The ideal candidate will possess strong technical skills, comfortable working with AI tools, and excellent communication abilities. Responsibilities include conducting training sessions, troubleshooting client issues, and creating client-facing materials. This remote-first opportunity allows for significant input in shaping the product and company culture.