Remote-First Partner Performance & Ops Analyst

Super.com; United States; Remote; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Remote-first flexibility

Unlimited PTO

UberEats credits

Travel discounts

Parental leave

Wellness budget

Personal development funds

Team learning resources

Job summary

Super.com is seeking a Partner Operations Analyst to join our remote, international team. You will monitor partner performance, build dashboards and scorecards, and support dispute and escalation workflows with rigorous data and analysis.

You will collaborate with Finance, Data, Supply, and Internal Ops to align performance with business objectives, while maintaining precise reporting and strong ownership across duties.

Qualifications

• 1–4 years of relevant work experience in operations, analytics, consulting, or at a startup.
• Strong investigative and analytical skills to dig into data and logs to find root causes.
• Excellent attention to detail with precise, current reporting.
• Comfort with data assessment tools such as Excel, SQL, or BI tools.
• Strong organizational and time management skills for multiple cadences.
• Ability to collaborate cross-functionally with Finance, Supply and Product.
• Bachelor's degree in Business, Economics, or related field.

Responsibilities

• Performance monitoring and analysis across partner metrics and SLA adherence.
• Build and maintain partner scorecards and dashboards for real-time visibility.
• Support dispute, credit, and escalation workflows with data and documentation.
• Use data analytics to identify trends and quantify financial impact of disputes.
• Collaborate with Finance, Data, Supply, and Internal Ops to align on benchmarks.

Skills

Analytical skills

Data analysis

Investigation

Attention to detail

Excel

SQL

BI tools

Cross-functional collaboration

Time management

Education

Bachelor's degree in Business or Economics

Tools

Excel

SQL

BI tools

Job description

Super.com is seeking a Partner Operations Analyst to join our remote, international team. You will monitor partner performance, build dashboards and scorecards, and support dispute and escalation workflows with rigorous data and analysis.

You will collaborate with Finance, Data, Supply, and Internal Ops to align performance with business objectives, while maintaining precise reporting and strong ownership across duties.