Remote-First Office Manager for Growth & Customer Experience

TruBlue Home Service Ally; Mechanicsburg (Cumberland County); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Regular work hours

Flexible scheduling

401K

AFLAC

6 paid holidays

Paid vacations

TruBlue gear

Job summary

TruBlue of West Shore seeks an experienced Office Manager/Administrator to support our growing handyman services business. You will manage customer communications through our office system, schedule meetings for estimators, and coordinate job schedules based on staffing availability.

You will maintain literature and marketing materials, relay communications between clients, staff, and management, and track hours and purchases per job.

Qualifications

• Proven ability to manage communications with customers via phone, text, and email.
• Experience scheduling meetings for estimators and allocating jobs by staffing.
• Maintain inventory of literature and marketing materials used by the company.
• Track hours and purchases per job; support invoicing and material pricing.

Responsibilities

• Maintain communication with customers via office systems, texting, and emails.
• Schedule meetings for estimators and approved jobs.
• Maintain inventory of literature and marketing materials.
• Relay communications between clients, staff, and management.
• Track hours worked by employees per job and purchases per job.
• Assist with sending out invoices when projects are complete.
• Assist estimators with material location and pricing.
• Manage social media accounts and email communication with prospects.

Skills

Computer skills (Excel, Word)

CRM platforms

Social media knowledge

Customer satisfaction

Communication across diverse clients

Team coordination

Scheduling

Adaptability to interruptions

Business principles (profitability,效率)

Tools

CRM systems

Job description

TruBlue of West Shore seeks an experienced Office Manager/Administrator to support our growing handyman services business. You will manage customer communications through our office system, schedule meetings for estimators, and coordinate job schedules based on staffing availability.

You will maintain literature and marketing materials, relay communications between clients, staff, and management, and track hours and purchases per job.