Office Manager/Administrator

TruBlue; Columbus (OH); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

401K

5 paid holidays

Paid vacations

TruBlue gear

Strong office support

Job summary

TruBlue is seeking an Office Manager/Administrator in Columbus, OH to support growing operations. The role involves maintaining customer communications via phone, text, and email, scheduling for estimators and crews, and managing inventory of marketing materials.

The candidate will also handle invoicing, assist with material pricing, and help manage social media and prospect communications. Ideal candidates will have strong computer skills, experience with CRM platforms, and the ability to work

Qualifications

• Excellent computer skills including Excel and Word
• CRM platforms experience
• Strong work ethic and customer-service mindset
• Ability to communicate with clients across diverse socioeconomic status and ages
• Fluent English and good written/oral communication

Responsibilities

• Maintain communication with customers via office phone, texts, and emails
• Schedule meetings with potential customers for estimators
• Schedule approved jobs according to staffing availability
• Maintain inventory of literature and marketing materials
• Relay communications between clients, staff, and management
• Track hours worked by employees per job
• Prepare and track purchases for each job
• Send invoices when projects are complete
• Assist estimators with material location, pricing, and acquisition
• Help maintain social media accounts and email communication with prospects

Job description

Office Manager/Administrator

We provide:

• Regular Work Hours
• Flexible Scheduling
• 401K *
• 5 Paid holidays *
• Paid vacations *
• TruBlue t-shirts, polos, and other company gear
• Strong Office Support

*after 6-month anniversary

TruBlue of Northwest Columbus is a Home Ally Service company dedicated to providing premium handyman services with bonded and insured technicians, giving our customers peace of mind. Our mission is to help people maintain the safety and value of their homes by offering handyman services, home assessments, and regular maintenance. We are dedicated to helping busy adults and seniors protect their home investment.

We are searching for an Office Manager/Administrator to help our growing company expand into the future. The candidate will be required to:

• Maintain communication with customers via our office phone system, texting, and emails.
• Schedule meetings with potential customers for our estimators.
• Schedule approved jobs according to staffing availability.
• Maintain inventory of all literature and marketing materials used by TruBlue.
• Relay any communications between clients, staff, and management.
• Track hours worked by employees per job.
• Make and track purchasesmade for each job.
• Sendout invoices when the projects are complete.
• Assist estimators with material location, pricing, and acquisition.
• Help maintain our social media accounts and email communication with our prospects.

What we value:

• FAMILY – Why else are we in this business? It is our most important asset, and we strive to make everyone feel like they are part of our family!
• INTEGRITY – Treating people with respect and looking for the same in return, everyone has a voice!
• TRUST – Achieved through reliability and credibility, cannot just talk it, ya gotta walk it too!
• QUALITY – Taking pride in one’s work and providing the best value and customer experience possible, they will not always remember the work that was done, but they will remember you!

The appropriate candidate for the position will have the skills and experience in the following areas:

• Excellent computer skills, including Excel, Word, and CRM platforms
• Excellent social media knowledge including Facebook, Nextdoor, etc.
• Strong work ethic and take pride in your work
• Valuescustomer satisfaction – knows how to treat people with respect and expect it in return
• Ability to communicate with clients with diverse socioeconomic status and age differences.
• Ability to work with a diverse team of employees.
• Ability to work in QuickBooks and Payroll is a plus, though not required
• Ability to set an efficient schedule for a growing number of crew members.
• Ability to adjust to interruptions(ie. last minute cancellations, call-offs, illnesses, etc.)
• Willing to problem-solve and figure out what can be adjusted to improve communication andefficiencies
• Have a basic knowledge of business principles, including profitability and efficiency.

Qualified candidates will need a driver's license and transportation, though some of the work will be done remotely. Candidate must also be a legal citizen of the US, and speak fluent English.