Office Manager/Administrator

TruBlue Home Service Ally; El Paso (TX); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Regular work hours

Flexible scheduling

Company gear

Job summary

TruBlue Home Service Ally is seeking an experienced Office Manager/Administrator to support a growing remote team. The role focuses on client communication, scheduling, and job coordination while maintaining marketing materials and social media presence.

The ideal candidate communicates well with diverse clients, tracks hours and expenses, and assists estimators. A driver’s license and reliable transport are required for remote operations across the US.

Qualifications

• Bilingual English/Spanish preferred for customer interactions and coordination.
• Strong customer service orientation with a focus on satisfaction and problem solving.
• Ability to schedule, coordinate, and manage a growing crew and workload.
• Clear communication with clients across diverse socioeconomic status and ages.

Responsibilities

• Maintain communication with customers via phone, text, and email.
• Schedule meetings with potential customers for estimators.
• Schedule approved jobs according to staffing availability.
• Maintain inventory of literature and marketing materials.
• Relay communications between clients, staff, and management.
• Track hours worked by employees per job.
• Track purchases made for each job.
• Assist with sending out invoices when projects are complete.
• Assist estimators with material location and pricing.
• Help maintain social media accounts and email communication with prospects.

Skills

Bilingual English/Spanish

Customer service excellence

Scheduling and people management

Communication with diverse groups

Tools

Excel

Word

CRM platforms

Job description

Job Title: Office Manager/Administrator

We provide:

• Regular Work Hours
• Flexible Scheduling
• TruBlue t-shirts, polos, and other company gear
• Strong Office Support

TruBlue is a Home Ally Service company dedicated to providing premium handyman services with bonded and insured technicians, giving our customers peace of mind. Our mission is to help people maintain the safety and value of their homes by offering handyman services, home assessments, and regular maintenance. We are dedicated to helping busy adults and seniors protect their home investment.

We are searching for an experienced Office Manager/Administrator to help our growing company expand into the future. The candidate will be required to:

• Maintain communication with customers via our office phone system, texting, and emails.
• Schedule meetings with potential customers for our estimators.
• Schedule approved jobs according to staffing availability.
• Maintain inventory of all literature and marketing materials used by TruBlue.
• Relay any communications between clients, staff, and management.
• Track hours worked by employees per job.
• Track purchases made for each job.
• Assist the manager with sending out invoices when the projects are complete.
• Assist estimators with material location and pricing.
• Help maintain our social media accounts and email communication with our prospects.

What we value:

• FAMILY – Why else are we in this business? It is our most important asset, and we strive to make everyone feel like they are part of our family!
• INTEGRITY – Treating people with respect and looking for the same in return, everyone has a voice!
• TRUST – Achieved through reliability and credibility, cannot just talk it, ya gotta walk it too!
• QUALITY – Taking pride in one’s work and providing the best value and customer experience possible, they will not always remember the work that was done, but they will remember you!

The appropriate candidate for the position will have the skills and experience in the following areas:

• Excellent computer skills, including Excel, Word, and CRM platforms
• Excellent social media knowledge including Facebook, Nextdoor, etc.
• Strong work ethic and take pride in your work
• Expert in customer satisfaction – treat people with respect and expect it in return
• Ability to communicate with clients with diverse socioeconomic status and age differences.
• Ability to work with a diverse team of employees.
• Ability to set an efficient schedule for a growing number of crew members.
• Ability to adjust to interruptions, (ie. last minute cancellations, call-offs, illnesses, etc.)
• Have a basic knowledge of business principles including profitability and efficiency.

Qualified candidates will need a driver's license and transportation but will work a majority of the time remotely. Candidate must also be a legal citizen of the US, speak fluent English and Spanish.