Office Manager/Administrator

TruBlue Home Service Ally; Mechanicsburg (Cumberland County); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Regular work hours

Flexible scheduling

401K

AFLAC

6 paid holidays

Paid vacations

TruBlue gear

Job summary

TruBlue of West Shore seeks an experienced Office Manager/Administrator to support our growing handyman services business. You will manage customer communications through our office system, schedule meetings for estimators, and coordinate job schedules based on staffing availability.

You will maintain literature and marketing materials, relay communications between clients, staff, and management, and track hours and purchases per job.

Qualifications

• Proven ability to manage communications with customers via phone, text, and email.
• Experience scheduling meetings for estimators and allocating jobs by staffing.
• Maintain inventory of literature and marketing materials used by the company.
• Track hours and purchases per job; support invoicing and material pricing.

Responsibilities

• Maintain communication with customers via office systems, texting, and emails.
• Schedule meetings for estimators and approved jobs.
• Maintain inventory of literature and marketing materials.
• Relay communications between clients, staff, and management.
• Track hours worked by employees per job and purchases per job.
• Assist with sending out invoices when projects are complete.
• Assist estimators with material location and pricing.
• Manage social media accounts and email communication with prospects.

Skills

Computer skills (Excel, Word)

CRM platforms

Social media knowledge

Customer satisfaction

Communication across diverse clients

Team coordination

Scheduling

Adaptability to interruptions

Business principles (profitability,效率)

Tools

CRM systems

Job description

Office Manager/Administrator

We provide:

• Regular Work Hours
• Flexible Scheduling
• 401K *
• AFLAC (Accident Insurance included, other coverages available)*
• 6 paid holidays *
• Paid vacations *
• TruBlue t-shirts, polos, and other company gear
• Strong Office Support

*after 6-month anniversary

TruBlue of West Shore is a Home Ally Service company dedicated to providing premium handyman services with bonded and insured technicians, giving our customers peace of mind. Our mission is to help people maintain the safety and value of their homes by offering handyman services, home assessments, and regular maintenance. We are dedicated to helping busy adults and seniors protect their home investment.

We are searching for an experienced Office Manager/Administrator to help our growing company expand into the future. The candidate will be required to:

• Maintain communication with customers via our office phone system, texting, and emails.
• Schedule meetings with potential customers for our estimators.
• Schedule approved jobs according to staffing availability.
• Maintain inventory of all literature and marketing materials used by TruBlue.
• Relay any communications between clients, staff, and management.
• Track hours worked by employees per job.
• Track purchases made for each job.
• Assist the manager with sending out invoices when the projects are complete.
• Assist estimators with material location and pricing.
• Help maintain our social media accounts and email communication with our prospects.

What we value:

• FAMILY – Why else are we in this business? It is our most important asset, and we strive to make everyone feel like they are part of our family!
• INTEGRITY – Treating people with respect and looking for the same in return, everyone has a voice!
• TRUST – Achieved through reliability and credibility, cannot just talk it, ya gotta walk it too!
• QUALITY – Taking pride in one’s work and providing the best value and customer experience possible, they will not always remember the work that was done, but they will remember you!

The appropriate candidate for the position will have the skills and experience in the following areas:

• Excellent computer skills, including Excel, Word, and CRM platforms
• Excellent social media knowledge including Facebook, Nextdoor, etc.
• Strong work ethic and take pride in your work
• Expert in customer satisfaction – treat people with respect and expect it in return
• Ability to communicate with clients with diverse socioeconomic status and age differences.
• Ability to work with a diverse team of employees.
• Ability to set an efficient schedule for a growing number of crew members.
• Ability to adjust to interruptions, (ie. last minute cancellations, call-offs, illnesses, etc.)
• Have a basic knowledge of business principles including profitability and efficiency.

Qualified candidates will need a driver's license and transportation, but will work a majority of the time remotely. Candidate must also be a legal citizen of the US, and speak fluent English.

About Us

TruBlue of West Shore is a Home Ally Service company dedicated to providing premium handyman services with bonded and insured technicians, giving our customers peace of mind. Our mission is to help people maintain the safety and value of their homes by offering handyman services, home assessments, and regular maintenance. We are dedicated to helping busy adults and seniors protect their home investment.