Remote-First Customer Applications Engineer

Tecplot, Inc.; Bellevue, Northern (WA, KY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Parental Leave

Paid Time Off

Wellbeing Program

Job summary

Tecplot, Inc. is a Bellevue-based data visualization software provider seeking a Customer Applications Engineer to assist customers globally in using our tools and solving technical challenges. You will collaborate with engineers to implement solutions and help distributors with software activation.

The role requires strong communication, problem solving, and programming ability across C++, Java, and Python, plus experience with CRM systems and cross-platform OS support.

Qualifications

• Bachelor’s degree in Aerospace Engineering, Mechanical Engineering, or equivalent.
• Two or more years technical support experience.
• Experience delivering web-based and in-person technical product training.
• Experience with Windows, Linux, and Mac operating systems.
• Two or more years of programming using C++, Java and/or Python.
• Experience with CRM systems.
• Ability to communicate clearly and professionally via video calls, phone, and email.
• Legally authorized to work in the United States.

Responsibilities

• Research and resolve complex customer product usage questions.
• Research and resolve software installation and configuration problems.
• Reproduce and report software defects to the development team.
• Develop macros and python scripts to optimize customer and prospect workflows.
• Develop and deliver online and onsite training.
• Develop and deliver product demonstrations to prospective customers.
• Conduct technical feasibility discussions as part of the sales process.
• Author technical product documentation.
• Manage, administer and troubleshoot customer licenses and license database.
• Interact with customers via phone, email, or in-person.
• Travel to industry conferences and customer site visits for 10% of the year.

Skills

C++

Java

Python

Communication

OS knowledge

Education

Bachelor’s degree in Aerospace Engineering or Mechanical Engineering

Tools

CRM systems

Job description

Tecplot, Inc. is a Bellevue-based data visualization software provider seeking a Customer Applications Engineer to assist customers globally in using our tools and solving technical challenges. You will collaborate with engineers to implement solutions and help distributors with software activation.

The role requires strong communication, problem solving, and programming ability across C++, Java, and Python, plus experience with CRM systems and cross-platform OS support.