Remote Visualization Tech Support Specialist

Tecplot, Inc.; Washington; Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

401k match

Paid time off

Wellbeing program

Parental leave

Voluntary benefits

Job summary

Tecplot, Inc. is seeking a customer-facing Technical Support Specialist to provide comprehensive product support to customers by phone and email. You will work closely with the development team to resolve customer issues, provide license management support to customers and distributors, and contribute to product documentation.

A strong customer service attitude is required. Responsibilities include researching and resolving complex product questions, assisting with installations, developing

Qualifications

• Bachelor’s degree in Aerospace or Mechanical Engineering (or equivalent).
• Two+ years technical support experience.
• Experience with Windows, Linux, and Mac operating systems.
• Experience delivering web-based and in-person technical product training.
• Two+ years of programming in C++, Java and/or Python.
• Legally authorized to work in the United States.
• Excellent customer service and documentation skills.

Responsibilities

• Research and resolve complex customer product usage questions.
• Research and resolve software installation and configuration problems.
• Reproduce and report software defects to the development team.
• Develop macros and Python scripts to optimize customer workflows.
• Develop and deliver online and onsite training.
• Develop and deliver product demonstrations to prospective customers.
• Conduct technical feasibility discussions as part of the sales process.
• Author technical product documentation.
• Manage, administer and troubleshoot customer licenses and license database.

Skills

C++

Java

Python

Technical support

Windows

Linux

Mac OS

CRM systems

Communication

Training delivery

License management

Education

B.S. in Aerospace or Mechanical Engineering

Tools

CRM systems

Job description

Tecplot, Inc. is seeking a customer-facing Technical Support Specialist to provide comprehensive product support to customers by phone and email. You will work closely with the development team to resolve customer issues, provide license management support to customers and distributors, and contribute to product documentation.

A strong customer service attitude is required. Responsibilities include researching and resolving complex product questions, assisting with installations, developing