Technical Support Specialist

Tecplot, Inc.; Washington; Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

401k match

Paid time off

Wellbeing program

Parental leave

Voluntary benefits

Job summary

Tecplot, Inc. is seeking a customer-facing Technical Support Specialist to provide comprehensive product support to customers by phone and email. You will work closely with the development team to resolve customer issues, provide license management support to customers and distributors, and contribute to product documentation.

A strong customer service attitude is required. Responsibilities include researching and resolving complex product questions, assisting with installations, developing

Qualifications

• Bachelor’s degree in Aerospace or Mechanical Engineering (or equivalent).
• Two+ years technical support experience.
• Experience with Windows, Linux, and Mac operating systems.
• Experience delivering web-based and in-person technical product training.
• Two+ years of programming in C++, Java and/or Python.
• Legally authorized to work in the United States.
• Excellent customer service and documentation skills.

Responsibilities

• Research and resolve complex customer product usage questions.
• Research and resolve software installation and configuration problems.
• Reproduce and report software defects to the development team.
• Develop macros and Python scripts to optimize customer workflows.
• Develop and deliver online and onsite training.
• Develop and deliver product demonstrations to prospective customers.
• Conduct technical feasibility discussions as part of the sales process.
• Author technical product documentation.
• Manage, administer and troubleshoot customer licenses and license database.

Skills

C++

Java

Python

Technical support

Windows

Linux

Mac OS

CRM systems

Communication

Training delivery

License management

Education

B.S. in Aerospace or Mechanical Engineering

Tools

CRM systems

Job description

We believe visual data analysis is the key to unlocking information hidden in complex data, leading to world changing discoveries and innovation. Tecplot, Inc. is a leading provider of data visualization and analysis software and is located in Bellevue, WA. Our company culture is casual yet focused on providing high quality visualization products that help engineers and scientists to be more creative, efficient and productive. With over forty years of experience, and thousands of users worldwide, Tecplot, Inc. has become a trusted name in data visualization.

Tecplot, Inc. is a remote-first company with an office in Bellevue, WA. Applicants will have the option to work remote or hybrid. Occasional travel to Bellevue, WA may be required.

Company Description

We believe visual data analysis is the key to unlocking information hidden in complex data, leading to world changing discoveries and innovation. Tecplot, Inc. is a leading provider of data visualization and analysis software and is located in Bellevue, WA. Our company culture is casual yet focused on providing high quality visualization products that help engineers and scientists to be more creative, efficient and productive. With over forty years of experience, and thousands of users worldwide, Tecplot, Inc. has become a trusted name in data visualization.

Tecplot, Inc. is a remote-first company with an office in Bellevue, WA. Applicants will have the option to work remote or hybrid. Occasional travel to Bellevue, WA may be required.

Job Description

Tecplot is seeking a customer-facing Technical Support Specialist to provide comprehensive product support to customers by phone and email. In this role, you will work closely with the development team to resolve customer issues, provide license management support to customers and distributors, and contribute to product documentation. A strong customer service attitude is required.

Responsibilities:

• Research and resolve complex customer product usage questions.
• Research and resolve software installation and configuration problems.
• Reproduce and report software defects to the development team.
• Develop macros and python scripts to optimize customer and prospect workflows.
• Develop and deliver online and onsite training.
• Develop and deliver product demonstrations to prospective customers.
• Conduct technical feasibility discussions as part of the sales process.
• Author technical product documentation.
• Manage, administer and troubleshoot customer licenses and license database.

Desired Skills & Experience

• Bachelor’s degree (B.S.) in Aerospace Engineering, Mechanical Engineering, or equivalent combination of education and experience.
• Two or more years technical support experience preferred.
• Experience delivering web-based and in-person technical product training.
• Experience with Windows, Linux, and Mac operating systems.
• Experience with CRM systems.
• Ability to communicate clearly and professionally with people over video calls, phone, and through email.
• Ability to provide and document clearly written procedures.
• Two or more years of programming experience using C++, Java and/or Python.
• Ability to apply principles of logical or scientific thinking to a wide range of intellectual
• and practical problems.
• Must be detail oriented.
• Excellent customer service.
• Experience with CAE or CFD applications is a plus.
• Legally authorized to work within the United States.

Compensation and Benefits

This position may be filled in either Bellevue, Washington or Toronto, Ontario. Compensation is based on geographic location, experience, qualifications, and business needs.

• Bellevue, WA: USD $70,000–$90,000 annually
• Toronto, ON: CAD $70,000–$90,000 annually

Final compensation will be determined based on skills, experience, and market considerations.

Tecplot offers the following benefits if based in the US; Medical, Dental, Vision, HRA, HSA, HCFSA, DCFSA, Life, Disability, employer matching 401k and Roth, paid time off, parental leave, a Wellbeing Program, and additional Voluntary Benefits.

Tecplot is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Tecplot is committed to providing an inclusive and accessible work environment in accordance with the Americans with Disabilities Act (ADA) and the Accessibility for Ontarians with Disabilities Act (AODA). We strive to ensure that our recruitment process is barrier-free and inclusive for all applicants. If you require accommodations during the application or interview process, please contact us at [e-mail] to make your needs known in advance.