Remote Customer Success Manager: AI & Sensory Insights

FlavorWiki; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible remote working environment

Diverse international team

Opportunities to work with global brands

Job summary

A leading insights platform in the United States seeks a Customer Success Manager to enhance client adoption of its technology. You will be responsible for onboarding, training clients, and supporting sensory testing programs. The ideal candidate will have strong communication skills, 3+ years in customer success, and the ability to handle multiple accounts. This position offers a chance to work with global brands in a flexible remote environment.

Qualifications

• 3+ years experience in Customer Success, Account Management, or a related SaaS role.
• Strong communication and client-facing skills.
• Ability to manage multiple projects and customer accounts.
• Comfortable working with data and digital platforms.

Responsibilities

• Lead onboarding and training for new customers.
• Build strong client relationships as the primary contact.
• Support clients in designing and monitoring sensory tests.
• Deliver study results and explain insights.
• Identify risks and track customer health.

Skills

Customer Success

Account Management

Communication skills

Data analysis

Project management

Job description

A leading insights platform in the United States seeks a Customer Success Manager to enhance client adoption of its technology. You will be responsible for onboarding, training clients, and supporting sensory testing programs. The ideal candidate will have strong communication skills, 3+ years in customer success, and the ability to handle multiple accounts. This position offers a chance to work with global brands in a flexible remote environment.