Remote Client Success Manager — AI-First SaaS

Bask Health; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote worldwide

Job summary

Bask Health is seeking an experienced Customer Success professional to own the full customer lifecycle across a growing SaaS telehealth platform. You will guide onboarding, adoption, and renewals, partnering with clients to maximize value and retention.

The role emphasizes AI-driven workflows, cross-functional collaboration, and a proactive customer-centric mindset in a fast-paced startup environment. Remote work is offered worldwide.

Qualifications

• 5+ years of experience in Customer Success or SaaS.
• Experience with e-commerce.
• Experience managing enterprise-sized customers.
• Strong communication and organizational skills.
• Self-motivated entrepreneur with a problem-solving mindset.

Responsibilities

• Own the full customer lifecycle, including onboarding, value realization, engagement, expansion, and renewals.
• Develop custom engagement initiatives with stakeholders to drive user adoption.
• Manage all current customer data and track engagement metrics.
• Deliver program demos, provide technical answers, and recommend optimizations of the Bask platform.
• Collaborate with product, sales, and marketing teams to align initiatives.
• Be comfortable in a fast-paced startup, willing to work weekends.

Skills

Customer success

SaaS

E-commerce

Enterprise book of business

Communication

Problem solving

Independent

Entrepreneur

Organization

Cross-functional collaboration

Job description

Bask Health is seeking an experienced Customer Success professional to own the full customer lifecycle across a growing SaaS telehealth platform. You will guide onboarding, adoption, and renewals, partnering with clients to maximize value and retention.

The role emphasizes AI-driven workflows, cross-functional collaboration, and a proactive customer-centric mindset in a fast-paced startup environment. Remote work is offered worldwide.