Remote-First Client Delivery Lead - Card Processing

Velera; United States; A distancia; USD 106.000 - 164.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical coverage

Dental & Vision

401k

PTO

HSA with company contributions

Wellness program

Tuition Reimbursement

Descripción de la vacante

Velera, a premier payments CUSO and fintech solutions provider, is seeking a Manager, Client Delivery Experience in the United States. You will lead client-facing project teams to deploy processing configurations and product implementations, ensuring high-quality delivery.

The role emphasizes client satisfaction, collaboration with sales on proposals, and mentoring staff while maintaining KPIs. Velera offers a comprehensive benefits package and a remote-friendly culture.

Formación

• Bachelor’s degree in a related field is required or equivalent experience.
• Eight years in credit/debit card and/or financial industry experience.
• Five years of management experience preferred.
• Working knowledge of card processing systems and stakeholder management.

Responsabilidades

• Manage client-facing project management and technical staff to deploy cross-functional teams.
• Define system requirements for product/service implementation and major conversions.
• Develop project plans and technical procedures to support implementations.
• Forecast, recruit, and develop resources to meet area requirements.
• Guide workflow, establish PM principles, and improve inter-department relations.
• Monitor change events and ensure on-time delivery and issue resolution.

Conocimientos

Project management

Leadership

Client facing

Budgeting

Travel up to 50%

Communication

Process improvement

Educación

Bachelor’s Degree in related field

Descripción del empleo

Velera, a premier payments CUSO and fintech solutions provider, is seeking a Manager, Client Delivery Experience in the United States. You will lead client-facing project teams to deploy processing configurations and product implementations, ensuring high-quality delivery.

The role emphasizes client satisfaction, collaboration with sales on proposals, and mentoring staff while maintaining KPIs. Velera offers a comprehensive benefits package and a remote-friendly culture.