Client Delivery Experience Leader

Velera Solutions, LLC; United States; Remote; USD 106,000 - 164,000; Full time

Benefits offered by this job

Medical with telemedicine

Dental and Vision

401k (with employer match)

Paid Time Off (PTO)

Maternity, Parental, Family Care

Community Volunteer Time Off

12 Paid Holidays

Company Paid Disability Insurance

Tuition Reimbursement

Wellness program

Job summary

Velera Solutions, LLC is hiring a Manager, Client Delivery Experience to lead client-facing project teams responsible for high-quality card processing projects, conversions, and configurations across multiple platforms. You will steer requirements, testing, and implementation while maintaining strong client relationships and ensuring service excellence.

The role supports sales during the cycle, travels to client locations as needed, and maintains KPIs/OKRs to drive successful outcomes in

Qualifications

• Bachelor's Degree in related field and/or equivalent combination of experience and education required.
• Eight (8) years in credit/debit card and/or financial industry related experience required, inclusive of five (5) years in client project and/or conversion related experience.
• Five (5) years management experience preferred.

Responsibilities

• Manage highly trained, client facing project management and/or technical staff responsible for deploying cross functional teams to deliver high quality project implementations.
• Oversee the department's mission to assist clients in defining system requirements for implementation of products/services, including system conversions and complex mergers.
• Forecast, recruit, and develop sufficient skilled resources to meet area requirements.
• Provide pre-sale cycle support and consulting including travel to client locations for presentations to senior client management team.
• Maintain KPIs and OKRs ensuring delivery of high-quality project results, utilizing proactive measures to insure smooth implementation.
• Attend offsite meetings at client locations, other Velera locations, and regional locations of Velera partner vendors as needed.
• Direct staff to ensure that all duties are performed according to department performance standards.

Skills

Leadership

Project management

Stakeholder management

Travel readiness

Communication

Education

Bachelor's Degree in related field

Job description

Velera Solutions, LLC is hiring a Manager, Client Delivery Experience to lead client-facing project teams responsible for high-quality card processing projects, conversions, and configurations across multiple platforms. You will steer requirements, testing, and implementation while maintaining strong client relationships and ensuring service excellence.

The role supports sales during the cycle, travels to client locations as needed, and maintains KPIs/OKRs to drive successful outcomes in