Client Delivery Analyst I — Digital Platform Ops (Remote)

Velera; United States; Remote; USD 54,000 - 84,000; Full time

Benefits offered by this job

Competitive wages

Medical with telemedicine

Dental and Vision

Basic and Optional Life Insurance

Paid Time Off (PTO)

Maternity, Parental, Family Care

Community Volunteer Time Off

12 Paid Holidays

Company Paid Disability Insurance

401k (with employer match)

Health Savings Accounts (HSA) with公司提供

Job summary

Velera is seeking a Client Delivery Analyst I in the United States to support the successful implementation of complex debit and credit projects for financial institutions. You will lead client consultations on business and technical requirements and coordinate all phases of IT deliverables with vendors and internal teams.

You will meet with clients, perform gap analyses, guide best approaches, and ensure timely, high-quality project execution while providing post-implementation support and

Qualifications

• Associates degree in related field and/or equivalent combination experience and education is required. Bachelor’s degree preferred.
• One year of related experience in the payment processing industry required.
• Thorough understanding of payment card products, support services and processes required.
• Overall understanding of Velera products and solutions and how they are implemented in conjunction with the assigned projects.

Responsibilities

• Meet with client to discuss specifications and determine project options, and facilitate meetings with key client personnel as needed.
• Complete Gap Analysis to define system set-up requirements.
• Provide consulting and guidance to client on the best approach to meet business requirements for assigned implementations.
• Understand client business requirements; communicate between technical groups at client and vendor locations and map technical files between systems.
• Work with client staff and vendors to execute the project plan, ensuring technical tasks are completed accurately and on time.
• Identify and report outstanding issues to the project manager; assist with issue resolution.
• Ensure quality in implementation processes; communicate technical aspects and requirements of implementations with third-party vendors and internal teams.
• Validates system parameters and conducts testing; modify program parameters when necessary.
• Provide technical support to clients during design, development, and implementation phases; provide extended-hour post-implementation support.

Skills

Payment processing

Project coordination

Client communication

Analytical thinking

Education

Associates degree in related field and/or equivalent combination experience and education is required. Bachelor’s degree preferred.

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

Velera is seeking a Client Delivery Analyst I in the United States to support the successful implementation of complex debit and credit projects for financial institutions. You will lead client consultations on business and technical requirements and coordinate all phases of IT deliverables with vendors and internal teams.

You will meet with clients, perform gap analyses, guide best approaches, and ensure timely, high-quality project execution while providing post-implementation support and