Global CSM: Geospatial Data & Remote Sensing

Telemetry Today LLC; San Francisco (CA); Hybrid; USD 74,000 - 92,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

HSA with company contribution

Paid time off and holidays

16 weeks of parental leave

Wellness and EAP programs

Home office reimbursement

Monthly phone and internet reimburse.

Tuition reimbursement and LinkedIn学习

Equity

Commuter benefits

Job summary

Planet is seeking a Customer Success Manager on the Global Tech Touch team to manage global small-customer relationships in the EMEA and AMER regions. The mission is to retain and expand customers efficiently through a low-touch model and to be the customer’s go-to Planet ambassador with a strong knowledge of remote sensing and geospatial imagery products.

This is a full-time, hybrid role based in San Francisco or Arlington, VA, requiring 3 days in the office per week.

Qualifications

• 2+ years of relevant work experience.
• Bachelor’s Degree in relevant field.
• Good working knowledge of geospatial technologies, GIS or Remote Sensing including how to manipulate geometries, convert file types, and perform other basic operations within a GIS environment (QGIS, ESRI, etc)
• Experience working with GIS applications (QGIS, ESRI, GEE etc.)
• Excellent verbal and written communication skills in English, the language of the company
• Ability to successfully communicate and coordinate with international customers & sales team
• Creative problem solving skills and proactive work style
• Ability to multitask and prioritize job requirements
• Aptitude to adapt to change

Responsibilities

• Ensure that customers are in a position to adopt and see the value of our products
• Provide a low-touch onboarding and training experience
• Deliver necessary support to ensure successful delivery of our services and produce timely solutions according to Planet’s low-touch model
• Communicate consistently with clients throughout the contract life-cycle, escalating important issues where needed
• Work closely with Finance, Product, Sales and other teams across the company
• Set the right expectations for clients and partners and redirect them to the appropriate resources
• Initiate negotiations and execute timely contract renewals and expansions
• Identify opportunities for upselling or expanding the use of the product or services

Skills

2+ years experience

Geospatial knowledge

QGIS/ESRI/GEE experience

English communication

international coordination

creativity/problem solving

multitasking

adaptability

Salesforce SFDC knowledge

Education

Bachelor's degree in relevant field

Tools

QGIS

ESRI

GEE

Job description

Planet is seeking a Customer Success Manager on the Global Tech Touch team to manage global small-customer relationships in the EMEA and AMER regions. The mission is to retain and expand customers efficiently through a low-touch model and to be the customer’s go-to Planet ambassador with a strong knowledge of remote sensing and geospatial imagery products.

This is a full-time, hybrid role based in San Francisco or Arlington, VA, requiring 3 days in the office per week.