FINRA Certified - Call Center Representative

DXC Technology Company; United States; Remote; USD 32.000 - 55.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Retirement savings plan

Paid holidays

Paid time off

Zusammenfassung

DXC Technology Company is seeking a customer service professional for its United States operations. The role centers on handling complex customer inquiries in an inbound contact center, ensuring timely resolution while escalating when needed.

The ideal candidate will have a high school diploma, at least 2 years of call center experience, life insurance exposure, and FINRA-series licenses. A strong emphasis is placed on accuracy, compliance, and customer engagement.

Qualifikationen

• High school diploma or GED is required.
• FINRA license (Series 6/7 or SIE) required at hire or within 2-year window.

Aufgaben

• Provide exceptional service through inbound contact center, handling complex inquiries and ensuring timely resolution or escalation.
• Research and resolve client requests while maintaining compliance and service standards.
• Perform account updates, maintenance, and transaction processing with accurate records.
• Process and distribute incoming/outgoing mail per SLAs.
• Data entry and document matching to maintain accurate customer information.
• Collaborate with team and customers to resolve issues and improve service.
• Support escalation management and service recovery for complex cases.
• Assist with VOC reviews and remediation actions when needed.
• Contribute to continuous improvement of procedures and workflows.
• Support supervisors with daily operational activities and mentoring.

Ausbildung

High school diploma or GED

FINRA Series 6/7/SIE license

Tools

Phone systems

Help desk software

Document processing tools

Jobbeschreibung

Responsibilities

• Provide exceptional service through the inbound contact center, responding to complex customer inquiries and ensuring timely resolution or appropriate escalation.
• Research and resolve client requests efficiently while maintaining high service standards and compliance requirements.
• Perform account updates, maintenance, and transaction processing, ensuring accurate documentation and account history records.
• Process and distribute incoming and outgoing mail for multiple clients in accordance with established service level agreements (SLAs).
• Conduct data entry and document matching to maintain accurate and up-to-date customer account information.
• Collaborate with team members, management, and customers to resolve service issues and improve the customer experience.
• Support escalation management and service recovery activities, including research and resolution for complex client cases.
• Assist with Voice of the Customer (VOC) feedback reviews and remediation actions when necessary.
• Contribute to continuous improvement initiatives, recommending enhancements to procedures and workflows to increase efficiency and service quality.
• Support supervisors with daily operational activities, including training or mentoring less experienced team members.
• Participate in Quality Assurance (QA) reviews, particularly for FINRA-regulated transactions involving products with variable investment features.

Required Qualifications

• High school diploma or GED (required).
• Minimum 2 years of customer service experience in a call center environment.
• Life insurance experience is required.
• Prior experience in financial services, investment services, insurance, or banking environments where FINRA certification was required.
• FINRA Series 6, 7 or SIE license required at the time of hire (currently registered or within the 2-year U5 FINRA window and in good standing).

Preferred Qualifications

• Experience working across multiple organizational teams and stakeholders.
• Familiarity with contact center technology, including phone systems, help desk software, and document processing tools.
• Strong analytical and problem‑solving skills.
• Excellent communication and customer engagement skills.
• Ability to work independently and manage multiple priorities.
• Lean or Six Sigma certification or experience is a plus.

Work Environment

Standard work schedule: Monday – Friday, between 7:00 AM and 8:00 PM CST (8-hour shifts)

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract‑specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $31,800 - $54,600.

Full‑time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required.

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.

Please note: DXC will respond only to requests for accommodations due to a disability.