FINRA-Licensed Call Center Specialist (Remote)

DXC Technology Philippines; Nashville, Northern (TN, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Company-provided equipment

Job summary

DXC Technology is seeking a FINRA-licensed Registered Representative for a remote US-based role. You will handle inbound customer inquiries, perform account updates and transaction processing, and ensure compliance with FINRA standards.

Strong knowledge of life insurance and financial services is required, with a minimum of two years in a call center setting. Role offers full-time employment with company-provided equipment and a standard daytime schedule.

Qualifications

• Minimum 2 years of customer service experience in a call center environment.
• FINRA license required at hire (Series 6 or 7).
• Experience in life insurance or financial services is preferred.

Responsibilities

• Provide high-quality service through the inbound contact center for complex inquiries.
• Perform account updates, maintenance, and transaction processing with accurate documentation.
• Data entry and document matching to maintain up-to-date customer information.
• Support QA reviews for FINRA-regulated transactions and VOC remediation actions.
• Collaborate with teams and management to resolve service issues and improve customer experience.

Skills

Customer service

Call center experience

Financial services knowledge

Education

FINRA Series 6 or Series 7 license (at hire)

Tools

Phone systems

Job description

DXC Technology is seeking a FINRA-licensed Registered Representative for a remote US-based role. You will handle inbound customer inquiries, perform account updates and transaction processing, and ensure compliance with FINRA standards.

Strong knowledge of life insurance and financial services is required, with a minimum of two years in a call center setting. Role offers full-time employment with company-provided equipment and a standard daytime schedule.