Remote Financial Aid Advisor - Help Students Thrive

Post University; Wisconsin; A distancia; USD 38.000 - 52.000; Jornada completa

Descripción de la vacante

Post University is seeking a remote Financial Aid Advisor to guide online learners through payment options and financial aid processes. You will collaborate with Admissions, Student Accounts, Registrar, and Advising to collect documents, verify aid, maintain records, and ensure compliance with federal and institutional policies, while delivering exceptional student service.

Strong communication, problem solving, and multitasking skills are essential to support student success and retention in a

Formación

• Associate’s degree or equivalent experience.
• Understanding Title IV funds, regulations, and eligibility requirements.
• Excellent phone, email, and face-to-face communication skills; maintains a positive attitude.
• Proven ability to work effectively with all members of the financial aid team to improve student experience.
• Excellent computer skills; able to use Microsoft Office products and university systems.
• Exceptional problem-solving skills and attention to detail
• Energetic and goal-oriented; strong interest in working in a fast-paced environment that requires multitasking.

Responsabilidades

• Advise students on tuition payment plans, financial aid options, and application procedures.
• Collaborate with internal departments (Admissions, Student Accounts, Registrar, Advising) to support student financial needs.
• In collaboration with the packaging specialist, collect and verify financial aid documentation to complete student files.
• Maintain accurate records and perform timely data entry in university systems.
• Counsel students with high balances or delinquent accounts to identify additional financing solutions.
• Respond promptly to student inquiries and follow up to ensure resolution.
• Participate in student registration and retention initiatives.
• Stay current with federal financial aid regulations and university policies.
• Attend training sessions and contribute to continuous improvement efforts.
• Maintain a minimum of 80% "ready time" on inbound phone queue.

Conocimientos

Customer service

Communication

Problem solving

Multitasking

Team collaboration

Attention to detail

Educación

Associate’s degree

Herramientas

Microsoft Office

University systems

Descripción del empleo

Post University is seeking a remote Financial Aid Advisor to guide online learners through payment options and financial aid processes. You will collaborate with Admissions, Student Accounts, Registrar, and Advising to collect documents, verify aid, maintain records, and ensure compliance with federal and institutional policies, while delivering exceptional student service.

Strong communication, problem solving, and multitasking skills are essential to support student success and retention in a