Remote Financial Aid Advisor | Student-Centric Support

Post University; Athens (GA); Remote; USD 41,000 - 50,000; Full time

Job summary

Post University is seeking a Financial Aid Advisor for a remote position supporting online learners with the tuition and financial aid process. You will guide students through payment options, collect documentation, and ensure compliance with federal and institutional policies.

Ideal candidates have strong customer service, problem-solving skills, and a commitment to student success and retention. Some schedules may include evenings and weekends; occasional overtime is possible.

Qualifications

• Associate degree or equivalent experience.
• Thorough understanding of Title IV funds and eligibility requirements.
• Excellent phone, email and in-person communication skills.
• Proven ability to collaborate with financial aid team to improve student experience.
• Strong computer skills; proficient with Microsoft Office and university systems.

Responsibilities

• Advise students on tuition payment plans, financial aid options, and applications.
• Collaborate with Admissions, Student Accounts, Registrar and Advising to support financial needs.
• Collect and verify financial aid documents with the packaging specialist.
• Maintain accurate records and perform data entry in university systems.
• Counsel students with high balances to identify additional financing options.
• Respond promptly to inquiries and follow up to ensure resolution.
• Participate in student registration and retention initiatives.
• Stay current with federal financial aid regulations and university policies.
• Attend training sessions and contribute to continuous improvement.
• Maintain a minimum of 80% ready time on inbound phone queue.

Skills

Title IV knowledge

Communication

Problem solving

Multitasking

Customer service

Education

Associate degree or equivalent

Job description

Post University is seeking a Financial Aid Advisor for a remote position supporting online learners with the tuition and financial aid process. You will guide students through payment options, collect documentation, and ensure compliance with federal and institutional policies.

Ideal candidates have strong customer service, problem-solving skills, and a commitment to student success and retention. Some schedules may include evenings and weekends; occasional overtime is possible.