Remote Financial Aid Advisor for Student Success

Post University; Arkansas City (KS); Teletrabalho; USD 41 000 - 50 000; Tempo integral

Resumo da oferta

Post University is seeking a Financial Aid Advisor for a remote role. You will guide online students through payment options, collect documentation, and ensure compliance with federal and institutional policies.

The position emphasizes customer service, problem-solving, and student retention. The role requires collaborating with Admissions, Student Accounts, Registrar, and Advising to support financial needs, with a focus on accuracy and timely data entry.

Qualificações

• Associate’s degree or equivalent experience.
• Knowledge of Title IV funds, regulations, and eligibility requirements.
• Excellent phone, email, and in-person communication skills; maintains a positive attitude.
• Proven ability to work with financial aid team to improve student experience.
• Excellent computer skills; able to use Microsoft Office products and university systems.
• Exceptional problem-solving skills and attention to detail.

Responsabilidades

• Advise students on tuition payment plans, financial aid options, and application procedures.
• Collaborate with Admissions, Student Accounts, Registrar, Advising to support student financial needs.
• Collect and verify financial aid documentation to complete student files.
• Maintain accurate records and perform timely data entry in university systems.
• Counsel students with high balances or delinquent accounts to identify financing solutions.
• Respond promptly to student inquiries and follow up to ensure resolution.
• Participate in student registration and retention initiatives.
• Stay current with federal financial aid regulations and university policies.
• Attend training sessions and contribute to continuous improvement efforts.
• Maintain a minimum of 80% ready time on inbound phone queue.

Conhecimentos

Communication

Customer service

Problem solving

Multitasking

Attention to detail

Formação académica

Associate degree or equivalent

Ferramentas

Microsoft Office

Student information systems

Descrição da oferta de emprego

Post University is seeking a Financial Aid Advisor for a remote role. You will guide online students through payment options, collect documentation, and ensure compliance with federal and institutional policies.

The position emphasizes customer service, problem-solving, and student retention. The role requires collaborating with Admissions, Student Accounts, Registrar, and Advising to support financial needs, with a focus on accuracy and timely data entry.