Remote Financial Aid Advisor | Student Success Champion

Post University; Clifton (TX); Teletrabalho; USD 41 000 - 50 000; Tempo integral

Resumo da oferta

Post University seeks a Financial Aid Advisor to support online learners through tuition and financial aid. This remote role guides students through payment options, collects documentation, and ensures compliance with federal and institutional policies.

The ideal candidate demonstrates exceptional customer service, problem-solving, and a commitment to student success and retention. This role requires collaboration with Admissions, Student Accounts, Registrar, Advising, and a strong emphasis on

Qualificações

• Associate degree or equivalent experience required.
• Solid understanding of Title IV funds and eligibility.
• Excellent communication via phone, email, and in person.

Responsabilidades

• Advise on tuition payment plans and financial aid options.
• Collaborate with Admissions, Student Accounts, Registrar, Advising to support needs.
• Verify financial aid docs with packaging specialist and complete student files.
• Maintain accurate records and perform timely data entry.
• Counsel students with high balances to identify financing options.
• Respond promptly to inquiries and follow up to resolution.
• Support student registration and retention initiatives.
• Stay current with federal aid regulations and university policies.
• Attend training and contribute to improvements.
• Maintain 80% 'ready time' on inbound phone queue.

Conhecimentos

Assoc degree or equivalent

Title IV funds

Communication

Team collaboration

MS Office

Problem solving

Multitasking

Formação académica

Associate’s degree or equivalent

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Post University seeks a Financial Aid Advisor to support online learners through tuition and financial aid. This remote role guides students through payment options, collects documentation, and ensures compliance with federal and institutional policies.

The ideal candidate demonstrates exceptional customer service, problem-solving, and a commitment to student success and retention. This role requires collaboration with Admissions, Student Accounts, Registrar, Advising, and a strong emphasis on