Remote Field Service Technician – Packaging Equipment Pro

Pregis; Fort Wayne (IN); On-site; USD 52,000 - 76,000; Full time

Job summary

Pregis is seeking a Field Service Technician based in Fort Wayne, IN, with full remote work for a defined territory and daily local travel to client sites. The role focuses on installation, repair, and maintenance of Pregis packaging equipment, with emphasis on clear communication with customers and internal teams.

The position requires strong mechanical and electrical skills, a minimum of an Associate degree, and 5+ years of related experience.

Qualifications

• Associate degree or equivalent from 2-year college (preferred).
• 5+ years of related experience and/or training (preferred).
• Strong mechanical troubleshooting and maintenance skills; electrical aptitude.

Responsibilities

• Deliver in-field support and optimize material delivery systems.
• Implement preventive maintenance schedules and monitor equipment usage.
• Demonstrate Pregis systems and train end-users on procedures.
• Troubleshoot film, consumable, and machinery issues; generate reports.
• Maintain required service documentation and inventory control.
• Travel within assigned territory; support North America locations.

Skills

Mechanical troubleshooting

Blueprint reading

Electrical aptitude

Communication skills

Time management

Customer engagement

Self-motivation

Education

Associate’s degree or equivalent from 2-year college

Tools

Microsoft Office

Job description

Pregis is seeking a Field Service Technician based in Fort Wayne, IN, with full remote work for a defined territory and daily local travel to client sites. The role focuses on installation, repair, and maintenance of Pregis packaging equipment, with emphasis on clear communication with customers and internal teams.

The position requires strong mechanical and electrical skills, a minimum of an Associate degree, and 5+ years of related experience.