Field Service Tech – Travel in Automation & Packaging

Modern Packaging Machinery; Columbus (OH); On-site; USD 39,000 - 51,000; Full time

Job summary

ProMach is seeking a Field Service Technician to support our customers and ensure machine performance across the Midwest. You will install, commission, repair, and test automated packaging equipment, traveling to sites as needed.

Applicants should have 3+ years in machine startup/maintenance, be proficient with electrical/mechanical systems, and able to read drawings and schematics. Travel up to 75% is required; union benefits apply.

Qualifications

• 3+ years of machine startup, repair, and maintenance on medium to large-scale industrial equipment.
• High School Diploma required; Associate's Degree in a related technical field preferred.
• Strong technical skills including mechanical repair and ability to read part/assembly drawings and wiring schematics; familiarity with Allen Bradley PLCs, VFDs, and servo controllers (preferred).
• Proficient in Microsoft Office with strong organizational, time management, and problem-solving skills.
• Excellent communication and customer service skills; able to train customer personnel and work with all levels of operators and management.
• Self-motivated and adaptable; able to work independently with a positive, professional attitude.
• Willingness to travel up to 75% domestically and internationally (passport required; occasional trips to Mexico and Canada).

Responsibilities

• Install, commission, repair, and maintain Modern Packaging automated machinery at customer sites, including electrical and mechanical work.
• Troubleshoot and adjust equipment to achieve contracted efficiency rates; perform audits, install upgrades, and deliver follow-up operator training.
• Document all service activities (installations, commissioning, repairs, and upgrades) in detailed site reports.
• Support customers by recommending machine upgrades, retrofits, and spare parts that improve safety, performance, reliability, and inventory management.
• Train customer personnel during installation, commissioning, and maintenance activities.
• While not traveling, support the Modern facility in Deer Park, NY by assembling and testing new machines and participating in customer Factory Acceptance Tests.
• Maintain flexibility to adapt to diverse work environments and resolve issues quickly.

Skills

Mechanical repair

Reading drawings & wiring schematics

Allen Bradley PLCs

VFDs

Servo controllers

Microsoft Office

Customer service

Self-motivated

Willingness to travel

Education

High School Diploma

Associate's Degree in a technical field

Tools

Microsoft Office

Job description

ProMach is seeking a Field Service Technician to support our customers and ensure machine performance across the Midwest. You will install, commission, repair, and test automated packaging equipment, traveling to sites as needed.

Applicants should have 3+ years in machine startup/maintenance, be proficient with electrical/mechanical systems, and able to read drawings and schematics. Travel up to 75% is required; union benefits apply.